Disclaimers of Shopping Agent

WTCBUY commits to eliminating any of your worries during international online shopping. To ensure your items can be received smoothly, we will have corresponding processing standards to deal with the items arrive. E-commerce platforms, such as Taobao, may have illegal commercial phenomena, please be aware of shopping on it. The following special circumstances will be seen as you have agreed and prepared for the subsequent operations. If you have any questions about submitting orders, please contact customer service.

1. Sensitive Products

Contain essential oil, care solution, lubricants, batteries, glue, and other sensitive items, to guarantee your delivery, we will take them out for you.

1. The Customs Policy

Items containing brands, large quantities of liquids or powders, goods with electrical components, foods, medicines, and other items may be subject to customs restrictions and carry certain shipping risks. In the event of any consequences arising from the aforementioned risks, WTCBUY is not responsible for customs clearance and does not assume any related legal liabilities.

1. Can't be professionally inspected.

If you buy electric equipment, brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). The inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.

1. Fragile items

Contained ceramics & glass products, irregular shape items (wipers, automatic damper, etc.), items during delivery may cause abrasion, broken, please be cautious to purchase. We guarantee the completeness of the items before delivery, but if such items are damaged during delivery, and logistics have categorized them as fragile, you need to bear the resulting loss caused by the above situation.

1. Customized products

If you submit orders as customized items, we suggest you negotiate with the seller directly so that your requirements would be met. After successful negotiations, you need to provide us with the number, information, or signs of Wangwang chatting with the seller. We can not do a professional inspection of these items, so you need to bear the resulting loss caused by the above situation.

1. Deposit order

Due to the regulation of Taobao sellers, a deposit order cannot be canceled once the order has been placed, and meanwhile, you have to follow up on the seller’s issued information and clear the outstanding balance. Then after that, the items could be delivered. If the outstanding balance cannot be cleared within a certain time, the deposit will not be returned.

1. Sellers with poor credit

We suggest you choose the well-reputed store that has more than three hearts and has paid for the Taobao guarantee. If the seller‘s credit is low, and there is no guarantee paid, there might be bothersome situations, such as false delivery, no delivery, no after-sale service, and no rights protection. You need to bear the resulting loss caused by the above risks.

1. Prohibited Goods and Activities

Our company strictly prohibits the sale or transportation of any counterfeit or fraudulently branded products. We reserve the right to refuse service to any customer attempting to procure such items. All products procured through our service must be genuine, authorized merchandise from the respective brand owners. We will not assist in the acquisition or shipment of any counterfeit goods.

In addition to counterfeit goods, the following items and activities are also prohibited:

a. Alcohol, tobacco products, smoking mixtures, e-cigarettes (and related liquids).

b. Cyberlockers, torrents, file-sharing bases, and UseNet providers.

c. Malware/spyware providers.

d. Spice (K2), synthetic drugs.

e. Modification chips, black boxes (devices used to alter or disable artificial restrictions of computers or entertainment devices).

f. Sale of video/audio/visual/software and other materials subject to copyright without proper agreements with the copyright holders or reseller's license.

g. Medical and dental devices such as condoms, prescription and colored contact lenses, testing kits for HIV, diabetes, pregnancy, implants for body parts, and instruments and machines for hospitals, doctors, and dentists, as these are violations of schemes.

This list is not exhaustive and is subject to change. We reserve the right to refuse service or transaction processing for any items or activities that we deem illegal, unsafe, or in violation of our policies.

If you have any questions regarding prohibited items, please contact our customer service for further clarification. Your cooperation is appreciated in adhering to these guidelines.

1. Product Quality

Please note that our company does not assume any responsibility for the quality, condition, or functionality of the products procured through our service.

The customer is solely responsible for inspecting and verifying the quality of any items ordered prior to final acceptance. We make no warranties, express or implied, regarding the products delivered.

Our role is limited to facilitating the procurement and shipment of the requested items. Any issues related to product quality or performance are to be addressed directly with the original seller or manufacturer.

If your orders have the risks mentioned above, we will acknowledge that you have read and accepted the above terms and conditions. Please be sure to read them carefully. Interpretation rights are reserved by WTCBUY.

Defective Products/Products with Quality Issues

Examples, Responsibilities and Disputes Solution for Defective Products/Products with Quality Issues.

Special Standards

Return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.

Rules for parcel forwarding and quality inspection

Rules for parcel forwarding, signed acceptance, and inspection

When signing on receipt of a parcel, if we find that the parcel does not suit the product packaging requirements (for example, if the exterior of the packaging is seriously damaged), we will not accept the parcel and may return it to seller or you.

If your parcel fulfills all product packaging requirements, we will then open it and check for forbidden items, then weigh it and place it in the warehouse.

If your product does not fulfill the requirements for air shipment, we will mark the corresponding order and notify you concerning product returning affairs.

If you find the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Xiamen and usually the domestic parcel should arrive in 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.

Details on “product inspection & verification” and warehouse stocking

By selecting “product inspection & verification”, you are authorizing us to check the quantity, color, size and other information regarding the product. After we inspect it, the original express delivery box will be discarded, and we will seal the product in WTCBUY's own packaging and place it in our warehouse. (This does not apply to items that are fragile, easily damaged, or extremely large, and items for which the express delivery box is already part of the packaging. The actual packaging results may differ according to the situation)

a. Slight color differences, size errors and effects of use etc. are not part of the product inspection process.

b. For electronics, digital devices, accessories and other products that require specific expertise, we will not

be checking the quality, model, and accessories during the inspection.

c. For products such as CDs、Figures and adult toys, we will not open the products that are sealed or products with sealing labels. We will only check the exterior for damage and will not be responsible for what is contained inside the plastic packaging.

If you do not select “Standard Quality Inspection”, we will either refuse to sign the parcel or change the box/packaging for you. However, when the original box/packaging of the product is damaged, we will refuse to sign the parcel or change the box/packaging for you. We will make sure that your product will be properly stored and your benefits are protected. If there is any problem with the parcel that is shipped to the warehouse, please verify the problem with the sender, WTCBUY is not responsible or liable for any compensations.

Terms of Promised Returns for no reasons

What is 5-Day Return/Exchange Guarantee?

5-Day Return/Exchange Guarantee is a special after-sales service (including the service itself and the tech support) offered to customers by sellers on third-party platforms. Within 7 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), the buyer can return/exchange the purchased product based on this rule and associated rules released by third-party platforms.

How to determine if the product is eligible for Return/Exchange Guarantee?

Products are either “Eligible” or “Ineligible” for the 5-Day Free Return/Exchange Service

How to Request Return/Exchange Service

Within 5 days (starts at the next hour after the status changes to “Stocked in”, 5 days =120 hours) after the order status is changed to “Stocked in”, you can request return/exchange service on your page. The request might not be accepted after the time expires.

Fees：

All users are exempt from the Service Fee for the first return /exchange operation in each calendar month. additional application will be charged as follows :

Unconditional return = Shipping cost to the seller + shipping cost from the seller

Unconditional exchange = Shipping cost to the seller + shipping cost of 2 trips from the seller

Note: Even if the seller offers free shipping at purchase, you will need to pay back the shipping fee of the first dispatch when you apply for return/exchange.

How to determine who is responsible for the return/exchange of the product (me, the seller or other parties)

(Please select a reason based on the actual situation)

Notes and FAQ

Notes:

The refund/exchange total is based on the product price that you actually paid

We can only return/exchange the product for you when the seller agrees

Please make sure that there is enough balance in your account after requesting the return/exchange service so you can pay for the return shipping and service fee.

Please refer to the table below for the return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.

Special Standards

FAQ:

1. What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?

When there is a quality issue with the product, WTCBUY will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the return/exchange service will be unavailable based on the rules from the third-party platform. WTCBUY will try to communicate with the seller and protect the user’s rights.

1. Who will be responsible for the shipping fee when using the “ return/exchange guarantee”?

The product must be new and meet the resell requirement before requesting the return/exchange service. If the product has no quality issues, the user will be responsible for the shipping fees. If there is a quality issue with the problem, the seller will be responsible for the shipping fees after the user submits the request.

1. Will there be any charges if I request the return service when the order status is “not shipped”?

Don’t worry, in this case, there will be no charge. You will only be charged when the return/exchange request meets the three conditions: First, the product has no quality issues. Second, the product is already stocked in the warehouse. Third, you have used up the free returns/exchanges allowed for this month. So, when a product is not shipped yet, we will not charge you any fee.

1. Where can I check if I still have free returns/exchanges left for this month?

You can check your free returns/exchanges of the month on the return/exchange service request page. Go to [Orders]- Find the order you want to request the free return/exchange services for – Click [Aftersales]

Status of the Shopping Agent Orders

Payment Pending:

Shopping order generated. Payment pending. You need to pay for the order within 72 hours.

Process Pending:

Order submitted and waiting for purchaser to verify.

Order Processing:

The system processes your order. Order has been assigned to the designated purchaser; ready to order from the seller.

Purchased:

The order has been purchased; waiting for delivery to WTCBUY's warehouse.

Shipped (Local) :

The seller has sent out items to WTCBUY warehouse.

Received :

The order has arrived at WTCBUY; waiting for inspection.

Stock arrived:

Item inspection and weighing have been completed; waiting for warehouse to stock-in the item.

Stored:

Items of the order have been stored in WTCBUY warehouse and can be shipped out anytime within the free storage period.

Clear Balance:

Actual purchase cost exceeds the original order payment. The user needs to pay for the difference before further purchasing.

Invalid:

Your order may be considered invalid for the following reasons: The price and product name you submitted do not match. The actual item does not have pictures or descriptions. The item is virtual or prohibited.

Order withdrawn:

The order is cancelled due to buyer’s cancellation of order, customs restrictions or other reasons. The refund has been sent to your WTCBUY account.

Returning:

Your items have been sent back to the seller upon the seller’s consent. Waiting for seller’s refund.

Returned:

Return and refund completed. The refund has been sent to the user’s WTCBUY account.

Exchanging:

Processing exchange for you after consultation with the seller.

Separated to ship:

Your product may be sent by the seller by another courier. The shopping agent will help you to verify with the seller as soon as possible.

Confirmation pending:

The purchaser needs to confirm information with you.

Expired:

The storage period for the item expires or you have chosen to abandon the item. The system is notified and will destroy the item accordingly.

International delivery fee pending:

Parcel submitted. Waiting for payment.

Processing:

International shipping fee paid. Waiting for shipment from warehouse.

Shipped (International):

The item has been sent out.

Completed:

The item has been delivered to you.

Status of the Submitted Parcel Orders

Payment pending (International delivery fee pending ):

Parcel submitted. You need to finish payment within 72 hours.

Verifying:

You have submitted the parcel, please wait for the confirmation.

Verified.

The parcel you submitted has been verified, it will leave the warehouse soon.

Ready for Pickup

Your product(s) is(are) currently being sorted. They will leave the warehouse soon.

Packaging

Your product(s) has(have) left the warehouse and we will pack them for you.

Packaging Completed

The parcel will be picked up by the courier soon.

Shipped

The courier has picked up your parcel.

Order Return:

Your parcel is cancelled due to reasons including: Receiver’s information such as name, address, is wrong or not completed; the parcel contains items that are prohibited by the shipping method you have chosen, etc.

Domestic Return:

Your parcel is returned to our warehouse because it did not pass the security check of the Chinese customs.

Overseas return:

Your parcel is returned from abroad because of failure to pass customs inspection or other delivery problems.

Confirmed Receipt:

You have received the parcel.

Status of the Shopping Agent Orders

Payment Pending:

Shopping order generated. Payment pending. You need to pay for the order within 72 hours.

Process Pending:

Order submitted and waiting for purchaser to verify.

Order Processing:

The system processes your order. Order has been assigned to the designated purchaser; ready to order from the seller.

Purchased:

The order has been purchased; waiting for delivery to WTCBUY's warehouse.

Shipped (Local) :

The seller has sent out items to WTCBUY warehouse.

Received :

The order has arrived at WTCBUY; waiting for inspection.

Stock arrived:

Item inspection and weighing have been completed; waiting for warehouse to stock-in the item.

Stored:

Items of the order have been stored in WTCBUY warehouse and can be shipped out anytime within the free storage period.

Clear Balance:

Actual purchase cost exceeds the original order payment. The user needs to pay for the difference before further purchasing.

Invalid:

Your order may be considered invalid for the following reasons: The price and product name you submitted do not match. The actual item does not have pictures or descriptions. The item is virtual or prohibited.

Order withdrawn:

The order is cancelled due to buyer’s cancellation of order, customs restrictions or other reasons. The refund has been sent to your WTCBUY account.

Returning:

Your items have been sent back to the seller upon the seller’s consent. Waiting for seller’s refund.

Returned:

Return and refund completed. The refund has been sent to the user’s WTCBUY account.

Exchanging:

Processing exchange for you after consultation with the seller.

Separated to ship:

Your product may be sent by the seller by another courier. The shopping agent will help you to verify with the seller as soon as possible.

Confirmation pending:

The purchaser needs to confirm information with you.

Expired:

The storage period for the item expires or you have chosen to abandon the item. The system is notified and will destroy the item accordingly.

International delivery fee pending:

Parcel submitted. Waiting for payment.

Processing:

International shipping fee paid. Waiting for shipment from warehouse.

Shipped (International):

The item has been sent out.

Completed:

The item has been delivered to you.

Status of the Submitted Parcel Orders

Payment pending (International delivery fee pending ):

Parcel submitted. You need to finish payment within 72 hours.

Verifying:

You have submitted the parcel, please wait for the confirmation.

Verified.

The parcel you submitted has been verified, it will leave the warehouse soon.

Ready for Pickup

Your product(s) is(are) currently being sorted. They will leave the warehouse soon.

Packaging

Your product(s) has(have) left the warehouse and we will pack them for you.

Packaging Completed

The parcel will be picked up by the courier soon.

Shipped

The courier has picked up your parcel.

Order Return:

Your parcel is cancelled due to reasons including: Receiver’s information such as name, address, is wrong or not completed; the parcel contains items that are prohibited by the shipping method you have chosen, etc.

Domestic Return:

Your parcel is returned to our warehouse because it did not pass the security check of the Chinese customs.

Overseas return:

Your parcel is returned from abroad because of failure to pass customs inspection or other delivery problems.

Confirmed Receipt:

You have received the parcel.

How does shopping agent service charge?

WTCBUY offers a free purchasing agent service.

Apart from the product cost and shipping fees, WTCBUY does not charge any service fees for orders from regular shopping platforms. (Users may choose to purchase value-added services based on their individual needs.)

The total cost of Shopping Agent service= Item cost +International shipping fee+ Customs charges

Item costs = Product price + Domestic shipping fee (from the seller to WTCBUY warehouse)

International shipping fee: Calculated according to weight, shipping method, and destination

Shopping Assistant Guidance

Before starting your shopping agent journey, please briefly read this introduction of Chinese popular e-commerce platforms.

Tmall: Tmall.com is an open and largest business-to-consumer (B2C) retail platform in Asia enabling businesses world-wide to reach China’s vast and growing consumer market. Tmall.com has established itself as the destination for quality, brand-name goods catering to increasingly sophisticated Chinese consumers and is the most visited B2C online retail website in China. As Tmall set high standard for the products, most of the products are slightly higher than the market price. But the reputation is great. If you are looking for good quality products, we recommend you to choose Tmall.

Taobao: Founded by Alibaba Group on May 10, 2003, Taobao marketplace facilitates consumer-to-consumer (C2C) retail by providing a platform for small businesses and individual entrepreneurs to open online stores that mainly cater to consumers in Chinese-speaking regions (Mainland China, Hong Kong, Macau and Taiwan) and also abroad. As there are so many sellers on the marketplace with different level of reputation, it might be difficult for consumers to choose the right thing. In order to avoid any unnecessary lost, we recommend consumer to check out the seller’s reputation, such as whether this store provides deposit or not, or check out the store reputation rating and customer reviews.

JD.COM: Back to the early stage, JD used to be an e-commerce for electronics and nowadays, it has become a comprehensive e-commerce platform where most of the products’ price is relatively low. Focus on customer first, JD promises users that all the products sold are 100% good quality and authorized, just like the products you bought from the local market, with guarantee, invoice, professional delivery and after-sales care. After JD has transferred to a platform, an increasing number of sellers have established their online store in JD. However, delivery time and after-sales quality are not guarantee anymore. We recommend users to choose JD self-running items as a priority.

If you would like to purchase items directly from sellers and deliver them to you, the service you use will be our Shopping Agent service. The following procedures show how exactly it works:

Step 1: Select items. Select items from any Chinese mainland shopping websites

Step 2: Submit your Shopping Agent order

1. Enter items details or paste item URL in the searchbar, then click search. Then the system will automatically collect item specifications, manually select color, size, etc. and add it to cart.
2. Check out items and Chinese domestic delivery fees and submit orders.

Step 3: WTCBUY Order review and item purchasing

After your order has been successfully submitted, it will be reviewed in 3-5 working hours. Once the review was completed, items will be purchased. Chinese domestic delivery duration is around 3-5 working days.

Step 4: WTCBUY receiving, inspection, and storage in warehouse.

After receiving items, we will inspect and weigh the items for you to ensure the items status and then store them in warehouse, which takes 1 working day to complete. When order status is "stored in warehouse", you can click on the" arranging delivery "button to send your items abroad at any time.

Step 5: Submit delivery order

Visit "Me" -- "My Warehouse" submit the delivery order, enter the receiver address, choose the logistics company, check out the international delivery fee, customs clearance fee and other related costs, such as package removal,　package strengthen, tag removal, where those can also be accomplished after you have checked the corresponding service, we will pack as your requests.

Step 6: WTCBUY collects your items from the warehouse, packs your items and sends out your items

Step 7: Receiving parcels

After receiving parcels, confirm the items in “Me" - "Parcel" to complete the Shopping Agent service by evaluating the experience.

Order status is "Received", but why I haven't seen my items in my warehouse?

Order status is "Received”, that is to say, your items have arrived WTCBUY warehouse. And next we will weigh and inspect the items to ensure the quality. After that, your items will be confirmed and stored in the warehouse. When the order status is "Stored", you can see them in the “Warehouse “ page and ship them to you.

How to do my shopping?

There are various types of goods online, which cover all aspects of people's lives, and WTCBUY provides a Shopping Agent Service for you to shop for different items.

Through Google, Baidu and Taobao searching engines to find goods you want.

You could use different searching engines to find your desired items from Chinese domestic e-commerce sites, such as Chinese software or books, etc., and then use WTCBUY Shopping Agent service to shop for you.

Because part of the websites has low credibility, WTCBUY can not ensure the quality of the goods, you should speculate on yourself.

What is shopping agent service?

Shopping Agent, generally speaking, is finding someone to help you to buy goods you want. It might be because of that you can't buy these goods abroad, or the abroad price is more expensive than the Chinese domestic price. People buy goods from China and then ship items to abroad, which is a common form of shopping agents.

The benefits of using WTCBUY Shopping Agents

1. There are infinite choices for you to buy Chinese goods online;
2. You can use the dollar, euro, as well as various currencies to pay;
3. You can receive your purchasing oversea goods within 7 working days at the soonest;
4. You can obtain a perfect promised return policy on damaged goods;
5. You can get professional services from WTCBUY customer service team; they can answer your any problems encountered in the process of shopping in Chinese mainland.

In which situations are you suitable to choose the Shopping Agent Services?

1. When you are accustomed to using Chinese products, services, or having a preference for a particular brand, while you are unable to purchase things abroad and then entrust us to buy.
2. Professional data, books (especially Chinese version) or equipment. For example, university or research institutions need to buy some specialized books or software and there are no selling channels abroad. The only channel to purchase is through Chinese e-commerce websites.
3. New Arrivals/ Fashion: If you want updating new arrivals/ fashion elegant clothing, popular music, star posters, etc. in Chinese mainland.
4. You can find the prices' advantage: due to cheaper labor cost, lower production costs in Chinese mainland, most of goods' price is lower; at the same time, WTCBUY designs a unique shopping model for the customer to save money.
5. Entrust us to purchase auction items from Chinese e-commerce websites, such as the auction items in Taobao.

Buy several items from the same seller, how much the domestic shipping fee is?

Buying several items from one seller, and if you submit and check out the purchasing order together, on that condition, WTCBUY will charge your Chinese domestic delivery fee once.

However, if the quantity of your items from one seller is too large and causes the package overweight, our purchasers will remind you to clear the delivery balance.

Do you help me to do quality check?

After items arrive at WTCBUY warehouse, professional inspectors will inspect the items which are purchased by us.

Example of clothes, we will inspect the color, size (depend on your remark or eventually modified version), widespread damaged and other significant issues. If you find such problems when you receive the parcels, please do not hesitate to contact us. We will provide you with confirmation of negotiated solution. Some details, like color difference, thread, etc., WTCBUY will not be able to provide a 100% guarantee to you. Hope you can understand.

And electronics belong to the special items category, WTCBUY inspectors can only check whether the items are intact appearance and fittings are completed, but cannot check on quality problem through booting.

How would you handle if seller sends some gifts to my order?

Hello, the seller’s gift ownership belongs to you regardless of the value. Along as you don't have special requirements to give up sending or it is not suitable for mail, we will wrap all the gifts in your parcels and send them to you as well.

Shopping Agent Service gifts' inspection rule

1. If you want a specific gift please enter note to the remark clearly when submit orders in order for us to help you negotiate with seller, but we cannot guarantee that sellers must be present the gift. If sellers actually do not present gifts, we do not reissue.
2. If you don't have a note to the gift when submit the order, and the seller did not send gifts either, we won’t do the inspection and after-sales of gifts.
3. Dangerous items prohibited by customs will be discarded.

Can I modify my order after the order has been submitted?

The seller has not yet delivered items: We will negotiate with the seller to modify it.

The seller has delivered items: We can not negotiate with the seller to modify at this stage. If you adhere to replace, you can request returns service after items have arrived to our warehouse, and then resubmit the order to buy your modified options, but delivery fee caused in returning your previous items would need to be paid by you.

Items have been ordered, how long will be delivered from seller?

Except for part of the customized products and pre-order items, Jingdong, Amazon self-running logistics will deliver 0-1 day. (not self-running, franchised merchants send out delivery within 3-5 days)

WTCBUY How Long does Chinese domestic delivery take?

WTCBUY warehouse is located in Xiamen, Fujian.

Items shipped in the Pearl River Delta area, it can be delivered within 1-2 working days;

Items shipped in the Yangtze River Delta area, it usually takes 3-5 working days to be delivered;

Items shipped in other remote areas, it usually takes about 7 working days to arrive.

Shopping Agent orders have been paid for, why do I have to pay for outstanding balance?

There might be that part of the orders are needed to pay the outstanding balance after the order is submitted, and this is due to the change of seller’s price, the balance mainly relates to Chinese domestic delivery fee. You would need to verify and pay for it in accordance with the instructions page.

What is "Pending for confirmation" ?

"Pending for Confirmation" refers to that part of information about your items needs to be verified again.

The order page will show the related instructions, and you simply follow the instructions to reply.

What do I do after items status is "Stored"

"Stored" refers to your items have been arrived at WTCBUY’s warehouse, and you need to visit “Warehouse” and tick items to submit a parcel, we will pack your items and to send them to your submitted address.

Shopping Order Processing Time

Verify & Purchase time: Beijing time 08:00-18:00 submitted order, we will deal with it within 6 hours to complete; Beijing time 18:00-08:00 submitted order. We will be processed before 2 PM the next day; Note: except for not contacting the seller or abnormal orders

The sellers’ delivery time: Taobao/1688 sellers will send out the delivery within 3~7 days (except for part of the customized products and pre-order items). JD, self-running logistics will deliver items on the same day of purchasing (not self-running, franchised merchants send out delivery within 3-5 days). The actual duration depends on the seller

The Chinese domestic delivery time to WTCBUY’s warehouse: WTCBUY warehouse is located in Xiamen, Fujian Items shipped in the Pearl River Delta area, it can be delivered within 1-2 working days; Items shipped in the Yangtze River Delta area, it usually takes 3-5 working days to be delivered; Items shipped in other remote areas, it usually takes about 7 working days to arrive;

Inspection time: About 1 working day in general.

Disclaimer of Shopping Agent and Parcel Forward Services

I. Disclaimer for Third-Party Shopping Agents at WTCBUY All shopping agent orders placed at WTCBUY will be processed by highly-rated third-party shopping agents, who are trained and supervised by us to help you purchase from China in line with our service standards and your business needs! Together with them,WTCBUY is committed to offering ingenious services to all our users around the world!

All products displayed in the web pages of shopping agent service and product search results at WTCBUY are from third-party shopping platforms, which are not sold by us. Therefore, WTCBUY and the third-party shopping agents shall not be liable for any obligations or liabilities related to such products (including but not limited to copyright or intellectual property rights infringement), nor bear any legal liability or joint liability therefrom. II. Purchasing Service Standard for WTCBUY Third-party Shopping Agents

WTCBUY Service

Convenience For products from marketplaces like Taobao, Tmall, and Paipai, you just need to submit the link of the product you want and the shopping agent order will be submitted automatically. Payment There is no need to exchange the currency or get a Chinese debit card, you can purchase Chinese products with credit cards or the currency you have. Free Service Free quality inspection and parcel consolidation for Chinese products. Save on Shipping WTCBUY has been working with major logistics service providers like EMS and DHL for years, we offer competitive priced international shipping service. Also, with the parcel consolidation and the shipping fee rebate system, you can save even more on shipping.

Online platform display "in stock", why WTCBUY says "out of stock"

Because some sellers rarely update website store information, it may happen that the seller's actual inventory does not match the website store display. Some website stores show a lot of inventory, but when a WTCBUY agent contacts the seller, the seller may tell you "out of stock".

Therefore, the actual inventory of the seller is ultimately based on what WTCBUY knows after contacting the seller.

About Third-Party Service Providers

1. What products are provided by third parties?

Third-party service providers provide purchase, inspection, warehousing, and logistics for products whose brand authorization and mailing restrictions are difficult to determine.

1. Service Standard

All third-party service providers operate according to the unified standards formulated by WTCBUY.

1. Can products from different third-party providers be shipped in one parcel?

Yes. All products in stock can be combined in one parcel before shipping just like usual.

1. Charging Standard

All third-party service providers charge according to WTCBUY standards.

1. After-sales service and complaints

In case of after-sales issues and complaints concerning service provided by third-parties, users can contact WTCBUY Customer Service for assistance.

Three Things You Need to Know Before Using the Shopping Agent Service For the First Time

WTCBUY provides the shopping agent order for selected platforms but WTCBUY is not responsible for the risks associated with the products from third-party platforms. WTCBUY will only provide you with the shopping agent service for selected third-party platforms and WTCBUY is not responsible for the possible risks and legal consequences like quality issues and copyright infringement. To protect your benefits, WTCBUY will inspect the product multiple times, communicate with you, and provide after-sales assistance during the procedure. If you need to purchase a product from a third-party platform that cannot be verified, there might be problems like an extra service fee, unable to purchase, and shipping risks. For details, please refer to the feedback of our agents.

【Shopping Procedure】

The shopping procedure is separated into two steps and you need to make two payments. We suggest that you estimate the international shipping fee before placing the order. Step 1: We will purchase the product for you after you pay for the product and the domestic shipping cost incurred in China. The purchased product will be shipped to the WTCBUY warehouse and shopping Agent preservation period of parcels is 90 days. You can purchase multiple products and consolidate them into one parcel to save money. Step 2: Consolidate the products that are stored in the WTCBUY warehouse, submit the parcel, pay for the international shipping cost, and the parcel will be shipped to you.

【Logistics Risks】

The logistics services for the shopping agent products are provided by third-party logistics providers. They are restricted by customs policy and there might be logistics risks. You need to consider the risks as you will be responsible for them. As a service platform, WTCBUY is partnered with numerous third-party logistics providers who ship the products we purchased to you. WTCBUY is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with the international transportation. However, WTCBUY will warn you about the possible risks ahead of time. We will improve our logistics insurance services, since we want to help you assess possible risks and minimize possible losses.

WTCBUY Purchasing Instructions

1. WTCBUY Purchasing Advantage

We are able to help you purchase products from all online and offline channels in China for free.

It is available for you to purchase goods from different sellers, which will be gathered in WTCBUY's warehouse in China.

We will process your order and consultation as quickly as possible.

You will enjoy good after-sales service guarantee and customer service support at WTCBUY.

1. Order Processing Service Standards

1. Disclaimer for Third-Party Shopping Agents

All shopping agent orders placed at WTCBUY will be processed by highly-rated third-party shopping agents, who are trained and supervised by us to help you purchase from China in line with our service standards and your business needs, providing you with procurement, domestic after-sales service and so on. They accept your supervision. When you have any objections to the services provided by the agents, please contact WTCBUY online customer service for assistance. All products displayed in the web pages of shopping agent service and product search results at WTCBUY are from third-party shopping platforms, which are not sold by us. Therefore, WTCBUY and the third-party shopping agents shall not be liable for any obligations or liabilities related to such products (including but not limited to copyright or intellectual property rights infringement), nor bear any legal liability or joint liability therefrom.

Return and Exchange Rules

WTCBUY is a platform that provides Chinese goods shopping, forwarding services, providing users with goods information search, shopping and shipping services. During the period, WTCBUY provides basic commodity inspection service, communication and confirmation with merchants as well as after-sale service to protect your legitimate rights and interests and ensure your shopping experience.

If you find that the purchased goods have counterfeit and shoddy problems, please contact our customer service or send email to support@WTCBUY.com to assist you to deal with:

1.Receiving and inspection:

After the goods was quality checked (QC), provided with QC images and storaged in WTCBUY warehouse, or you receive the parcel, if you find that the goods have quality problems or suspect its authenticity, please contact customer service as soon as possible and provide relevant evidence.

2.Complaint material:

Provide the order of the purchased goods, payment vouchers, description of the goods, as well as the evidence of the goods fake and shoddy description.

3.After receiving your complaint material, our customer service team will understand the specific situation with you and assist you to communicate with the seller to solve the problem, and do our best to fight for your legitimate rights and interests.

Please note that due to the authenticity of the goods involved, further professional evaluation and legal procedures may be required. If authentication by a professional appraisal organisation is required, the appraisal costs will be borne by you. To protect the rights and interests of all parties, we recommend choosing formal channels and reputable sellers when purchasing to reduce the risk of purchasing counterfeit goods.

What is 5-Day Return/Exchange Guarantee?

5-Day Return/Exchange Guarantee is a special after-sales service (including the service itself and the tech support) offered to customers by sellers on third-party platforms. Within 7 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), the buyer can return/exchange the purchased product based on this rule and associated rules released by third-party platforms.

How to determine if the product is eligible for Return/Exchange Guarantee?

Products are either “Eligible” or “Ineligible” for the 5-Day Free Return/Exchange Service

How to Request Return/Exchange Service

Within 5 days (starts at the next hour after the status changes to “Stocked in”, 5 days =120 hours) after the order status is changed to “Stocked in”, you can request return/exchange service on your page.

Return/Exchange service fee

All users (excluding Prime members) are exempt from the Service Fee for the first return/exchange operation in each calendar month.

Additional application will be charged as follow :

Note: To prevent excessive return and click farm, WTCBUY startd collecting tiered fees on September 04, 2024.

Refund Requests After 5 Days

1. Refund Requests After 5 Days with QC Images If the buyer requests a refund more than 5 days after the order was placed, and QC images have already been provided, the seller reserves the right to deny the refund request. In this scenario, no refund will be issued.

2.Refund Requests After 5 Days without QC Images If the buyer requests a refund more than 5 days after the order was placed, and QC images have not yet been provided, a full refund will be issued regardless of whether the seller agrees to accept the return.

How to determine who is responsible for the return/exchange of the product (me, the seller or other parties)

(Please select a reason based on the actual situation)

Notes and FAQ

Notes:

1. The refund/exchange total is based on the product price that you actually paid
2. We can only return/exchange the product for you when the seller agrees
3. Please make sure that there is enough balance in your account after requesting the return/exchange service so you can pay for the return shipping and service fee.
4. Please refer to the table below for the return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.

Special Standards

FAQ:

1. What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?

When there is a quality issue with the product, WTCBUY will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the return/exchange service will be unavailable based on the rules from the third-party platform. WTCBUY will try to communicate with the seller and protect the user’s rights.

1. Who will be responsible for the shipping fee when using the “ return/exchange guarantee”?

The product must be new and meet the resell requirement before requesting the return/exchange service. If the product has no quality issue, the user will be responsible for the shipping fees. If there is a quality issue with the problem, the seller will be responsible for the shipping fees after the user submits the request.

1. Will there be any charges if I request the return service when the order status is “not shipped”?

Don’t worry, in this case, there will be no charge. You will only be charged when the return/exchange request meets the three conditions: First, the product has no quality issues. Second, the product is already stocked in the warehouse. Third, you have used up the free returns/exchanges allowed for this month. So, when a product is not shipped yet, we will not charge you any fee.

How to check the relevant information of my account?

Visit "User Center" page, then you can check the relevant details of personal accounts.

Register in WTCBUY

Registering a WTCBUY account is very simple, the entire process only takes 1 minute.

1.Click login in button on the top of the WTCBUY home page, It will turn to register page if you don't have a WTCBUY account.

2.Visit the registration page, fill out your commonly used email address, set up the username and password, then click the "sign up" button to complete the registration.

Modify password to retrieve password

How to modify the password?

Visit "Account", then find the "Account safety", there will be the "Modify password" button to modify.

Retrieve WTCBUY Account Password

If you need to retrieve the account password, you can submit the application for retrieving the password by yourself online:

1. on the user login page, click on "Forgot Password";
2. fill out the email address of the registration and submit the application;
3. after successfully submitting the application, your mailbox will receive an email which theme is "Reset Password";

Why is my WTCBUY account is locked?

1. Why is my WTCBUY account locked?

If your WTCBUY account is locked, there are two common reasons:

1. You have a transaction that is currently being verified and we are waiting for you to submit the required documents. We will unlock your WTCBUY account after the verification is completed.
2. You opened a dispute or declined a payment recently when using your credit card. Our system will lock your WTCBUY account automatically when you decline a payment. We will unlock your WTCBUY account after the dispute is settled or after the declined payment goes through.
3. What will happen if your WTCBUY account is locked?

If your WTCBUY account is locked, all the account-related requests will be suspended, including:

1. Order purchase.
2. Parcel shipping.
3. Refund requests.

For that reason, if you are not satisfied with your parcel, order, transaction, or our services, please contact our customer service team for further assistance. We will respond to your enquiry within 24 hours and we will solve the problem for you.

However, if you decide to open a dispute or decline a payment through your payment method (like credit cards), your balance will be frozen during the investigation and your WTCBUY account will be locked. When that happens, your order purchase, parcel shipping, or refund requests will be suspended. If you want to unlock your account, please contact us and make sure that the declined payment will go through.

Can I pay if I don't have Chinese Yuan?

Yes, for your conveniences, we have provided you several secured and convenient payment methods to deposit money to your WTCBUY account.

Whatever currency you use, you can use credit card and other methods to pay for it directly.

FAQs for Payment

What do I do if the system shows payment error after I paid?

If you have paid successfully but WTCBUY shows payment failure, you can contact our online customer service and provide the relevant transaction details. We will verify it for you.

Common reasons of payment failure

1. If you have entered the wrong information when paying, then payment may be declined.
2. If payment is declined due to the browser issue, please clear the Cookies and retry. If it is still not working, please use other browser.

Can I pay by international credit card?

Yes, you can pay with international credit card.

Why it needs handling fee for cross-border transactions?

The services we provide to you, due to the exchange rate fluctuations, cross-border bank transaction fees and other factors, will be charged of a certain percentage handling fees of cross-border transactions.

Transaction Verification Time

When an order is paid using a special payment method (credit cards, etc.), the order will go through a verification period before being processed.

If your order status is updated to “Verifying” but the status is not changed 24 hours later, it means that we might need additional information from you. Please pay attention to your email or inbox message and provide the corresponding documents. If you do not reply to us within 72 hours, your order might be canceled and your money will be refunded to your original payment method.

If you do not receive any email or inbox message within 24 hours after your order status is updated to “Verifying”, please contact us.

Available Payment Methods

The website supports various payment methods including payment, Credit Cards, Google Pay. For frequent payments or automatic deductions, balance payment is also an option.

Withdrawal and Refund Instructions

Refunds for orders paid via payment, credit card, or Google Pay will first be returned to your wallet. You can then apply for withdrawal, and the funds will be returned to the original payment account.

For refunds of balance payments, the amount will be refunded to your account balance.

The products which bought in different time would be delivered in once or in batches?

You can freely combine and ship the items in "Warehouse", choose to ship them together or in batches. On the warehouse page, WTCBUY system will automatically estimate the weight and volume of the packaged products, giving you estimated data for reference.

Tips:

An important basis for the customs of various countries to judge civil and commercial parcels is the weight of the parcel and the quantity of items. The probability of an over 10KG parcel being considered as a commercial parcel is relatively high, so please confirm the weight of the parcel when submitting it. And the excessive quantity of same item is also one of the important reasons for being regarded as a commercial parcel, so please try to avoid sending same product with a large quantity.

How many are recommended to be limited for small-capacity liquids, medicines, etc. to be shipped with other products?

It is recommended that liquids and medicines do not account for more than 10% of all products in the parcel.

Tips:

Medicines are restricted by customs policy, please be serious for sending.

How to choose a declaration mode - Personalized Declare and System Declare

In order to facilitate and diversify the declaration methods, WTCBUY has launched personalized declare and system declare for users to choose.

What is Personalized Declare?

The system will automatically generate declaration based on the product attributes in the parcel, but you can make a custom declaration according to your own requirements. You can edit the declared type, quantity, unit price and total price of the declared product.

What is System Declare?

You only need to fill in the total declared amount by yourself, and the system will automatically generate declaration based on your declared amount and the product attributes in the parcel. Tips:

Unreasonable declarations may affect customs clearance. WTCBUY considers the following situations as unreasonable declarations for reference only:

Situation 1: Item Doesn't Match Its Price: 3 pairs of shoes, the declared amount is $1.

Situation 2: Item Doesn't Match Its Weight: a 10KG product, the declared item is a ring.

Situation 3: The declared value is much higher than the actual value: Suppose your current total package value is about $200, and the total value of your declared goods is $1000.

As long as the parcel value you declare are reasonable, how you want to declare is up to you. For details, please refer to Reference of Tariff Threshold .

Parcel dispatch/pick-up time:

When the parcel's status is "packed" in the WTCBUY warehouse, the warehouse and logistics provider will arrange dispatch/pick-up within a fixed time (logistics providers will be off on weekends and public holidays, and pick-up will be postponed).

The following is the warehouse ship-out (sent to the logistics providers' warehouses) / logistics provider's pick-up schedule, which is for reference only (the actual schedule is based on each logistics provider's arrangement):

International Package Delivery Agreement

Upon the particularity of international transportation, you need to comply with the rules of international package shipping, please be sure to read thoroughly and accept the following terms and conditions.

Package compensation standards: If your products are lost, lacking in quantity, damaged, delayed or being seized by customs during the shipment process due to reasons not in WTCBUY's control, WTCBUY is not responsible for compensation. For indirect and not actualized profit lostes, we will also not be responsible for any compensation. Please see the “Insurance and compensation of Parcels” for actual details.

WTCBUY is not responsible for compensation in the follow situations (for uninsured package):

1. No compensation will be given for the lost of mail due to force majeure such as natural disasters or customs reasons;

2. If the delivered items violate the prohibition or restriction regulations, the competent authority will confiscate them or deal with them in accordance with relevant laws and regulations, and no compensation will be given;

3. No compensation will be given if the package of the mail is intact with no signs of dismantling, and the weight is not reduced but the internal parts are short or damaged at the time of delivery;

4. If the mail track shows that it has not been delivered properly, and it is confirmed by the logistics provider that the parcel has been confiscated by the customs, the logistics provider's inquiry shall prevail and no compensation shall be paid;

5. No compensation will be given for the lost of the mail or the shortage of the contents due to the responsibility of the customer or the reasons for the sent item itself;

6. No compensation will be given if the customer fails to inquire and make no claim for compensation from the date of delivery of the mail to the expiry of the inquiry period;

7. If the international mail is detained, confiscated or destroyed by the destination country according to its domestic laws, no compensation will be given.

Forbidden items

Comply with the national regulations on prohibited and restricted mail items in our country:

1. Comply with the announcement of the State Post Bureau, the Ministry of Public Security and the Ministry of National Security on the issuance of the "Regulations on the Administration of Items Prohibited from Delivery".

2. Comply with Order No. 43 of the General Administration of Customs (List of Prohibited and Restricted Entry and Exit Items of the People's Republic of China).

Items that cannot be shipped through mail

1. Items forbidden to be circulated or shipped according to the national law.

2. Explosive, flammable, erosive, radioactive or toxic hazardous items.

3. Publications, books, sources or items containing reactionary content or obscenity.

4. Currencies of all kinds.

5. Items that violate public health.

6. Items that rot easily.

7. Live animals (not counting bees, silkworms and leeches, as long as the packaging ensures the safety of the workers).

8. Items that are not adequately packaged and may cause hazards to the workers, or contaminate or damage other packages.

9. Other items unsuitable for shipment though mail.

Items that are forbidden from being sent according to postal practices

1. Items with qualities or packaging that may harm the postal workers or contaminate/damage other packages or postal equipment.

2. Items with metal seals or other sharp edges that may get in the way of postal processing.

3. All types of firearms, ammunition, explosive, flammable, erosive, and radioactive items or vessels, strong poison, anesthetics, biochemical products and infectious items.

4. All kinds of publications, propaganda, or printed items that may endanger the security and stability of the society or contain obscenity.

5. All kinds of items that may endanger public health.

6. Documents or items that are not accepted or allowed to be circulated in the recipient country.

WTCBUY Parcel Packing Standard

1. Select the suitable box and seal it.

2. Pack all the items into the box in a particular order, and add extra bobble sheet on top (see attached photo).

1) Ordinary Items

2) Food

3) Fragile Items

4) Irregular shape items, extra filling adding, cutting paper boxes to reduce volume

3. Seal and reinforce the packaging. Stick the shipping label on it.

4. Stick fragile note to the fragile parcels

5. Customized Logo Service

This service is one of our customized services. Customers can create it's exclusive logo stickers based on it's needs and deliver them to our warehouse. Customers would need to provide the physical stickers to us and our member of staffs will stick the logo tag to the relevant package. Any risks or fees that occurred by the logo, such as delivery, customs clearance, infringement, or other legal risks, will be responsible by the customers.

Shipping & Delivery FAQ

Delivery Time

How does WTCBUY deliver the goods

Delivery time includes two parts:

the time we need to deal with your order----we get the goods from the suppliers to our warehouse (2-10 days)

the time that the parcel sent from China to destination (7-20 days)

If you replace an order----add and reduce the orders, the time of the order processing will change, and the order date will be recounted.

For example, you place an order on 1st April, the order processing time is 10 days (1st April+10 days). If you add merchandises on 3rd April, the order date will be counted as 3rd April, the order processing time is 13 days (3rd April +10 days).

The truth is that we have to purchase again for your added orders, not because we don’t deal with your order in time.

After your payment is successful, we will contact with the suppliers and they will send the goods to our warehouse.

We will check the quality of the merchandise carefully, if there is no problem, the merchandise will be shipped out immediately. We will send the tracking number to you by which you can check the condition of the parcel.

We guarantee the quality of the goods: the colour, size or visible defect will be detected and treated immediately. We will send the goods back to the suppliers for exchange or ask them for refund.

Please attention, sometimes items may be different shades, which is due to the display color different result. For such things we are not responsible.

What Express Companies Can WTCBUY Provide?

We can provide several express companies, they are: EMS, DHL, Fedex, China Post.

We strongly recommend that you choose EMS because of its overseas freight charges are the cheapest. If you need to put another courier company, please let us know in the remark.

We wil give you the tracking number of your parcel, you can check the condition of the parcel on the web site of EMS. The average of the delivery time of EMS is 1-2 weeks.

China Post delivers your parcel through post office, so the delivery time will be longer (usually 2-3 weeks) than EMS, and the condition of the parcel can also be checked.

If you choose other courier company to deliver your merchandise, please pay the money according to the standard on our web site.

a: the delivery cost

b: transport costs

The transport cost you have to pay depends on the weight of the parcel, you can calculate the weight value of the parcel based on the Parcel Weight Reference Table. You can also confirm the weight of the merchandise by the product information offered by the suppliers. If the suppliers can not make sure, you can estimate the weight by using the Parcel Weight Reference Table. Please remember that the final weight of the parcel can only be sure after the merchandise from the suppliers reached our warehouse. We will put your orders in one parcel and send them together to you. When the actual weight and your estimates are significant differences, we will contact you to deal with the additional costs.

c. how can we know the weight of the merchandise?

WTCBUY offer you the reference weight of the main products, you can estimate the weight of your parcel according to them.

Will WTCBUY Offer the Tracking Number? When Can I Know the Tracking Number?

WTCBUY will send the tracking number to the clients at first time after the orders are shipped out.

All the parcels of EMS have unique checking numbers. You can see it in the home page "my account"-"my order"-"order details"-"tracking number"

You can find them on the office website of China EMS and check the condition of the parcel. Usually it will update in 24 hours after it was shipped out.

Scopes of WTCBUY Agent Procurement

WTCBUY provides various logistics routes for you to use if you’re looking to send your items from China to anywhere. To ensure that your parcels can be shipped to their final destination, it is always advisable to follow the purchasing scopes of goods very strictly.

Guidance on Prohibited Items

Based on the differences in the customs policies from different countries, some countries or regions are more sensitive about special goods, and the probability of being fined and confiscated when entering the local customs will be slightly higher. Including but not limited to the following items:

Meat: precooked food

Electronics: mobile phones (with batteries), magnetic components, power bank

Clothing category: brands

Others: liquid, powder, compressed gas, gold and silver jewelry, diamonds, coins, antiques

Digital products, accessories The quality of Taobao merchants is uneven. We cannot do professional identification for professional digital products, and it is recommended that you carefully select high-quality sellers to buy items, such as Jingdong, Yi Xun, and other hypermarkets. United Kingdom

Sensitive about importing beef

Italy

Sensitive with importing leather shoes

Australia

Sensitive with importing animal fur, wood products, and seeds are not suitable for mailing

Japan

Sensitive with importing products made by animal leather or wood

You can send following items via us

Clothing, bags, shoes

Books, jewelry, digital products, small household appliances, etc.

Household items (such as curtains, bed sheets, wall paintings)

Dinnerware, toys, small furniture, glasses, CDs, etc.

Inspection Scopes of WTCBUY Shopping Agent Service

Inspection scopes of shopping agent service:

1. Upon the goods arrive at WTCBUY warehouse, the appearance of the goods will be inspected by professional quality inspectors, such as color, large area of damage, stains, size, model, version number, etc. (like apparel, is subjected to your product remarks or the final change. The inspection is based on the size that on the product's label and tag. Errors such as color difference and actual size are not within the scope of inspection.);

2. Electronic and digital products are special commodities. The quality inspectors only check the appearance of the product, cannot check the completion of accessories in sealed box, and cannot turn on the product to check the quality problem (the quality inspectors will send the arrival picture for the user to confirm the product);

3. You can request for after-sale service about problem caused by the inspection when you receive the goods.

Tips:

1. Color difference, size error, use effect, etc. do not belong to the scopes of inspection. Electronic digital products belong to special commodities, and the quality inspectors only check the appearance of the products, and do not have a power-on check;

2. For unverifiable information, such as no obvious damage or contamination of the product, we will assume that you have communicated with the merchant and reached an agreement;

3. After receiving the goods, if it is found that your goods do not meet the requirements of the transportation conditions, we will make a special mark on the relevant order to remind you to negotiate the return service.

Mailing Restrictions Setup

After the quality inspectors completing the product inspection, they will set the mailing restrictions of the product according to the brand, category, size and other characteristics of the product

When you submit the parcel, the system will provide suitable routes for you to choose based on the mailing restrictions of your products (the mail restrictions only act as a limitation when submit the parcel on platform, which helps you select the appropriate route and reduce the shipping risks).

What if there are no routes to choose from when submitting a parcel for delivery?

In the international logistics transportation, there are strict restrictions on the types of related shipping items. When the goods you ordered arrive at the WTCBUY warehouse, the relevant staff will set the mailing restrictions according to the attributes of the goods. When submitting the parcel, the system will filter according to the mailing restrictions for you to choose sutiable routes. If your product does not have any transportation route to choose from, you can click "View Reason" on the route you want to choose and contact online customer service to verify the specific situation.

Tips:

If you know well aboout the characteristics of the product and the mailing restrictions, you can contact the online customer service to modify the restrictions for the restricted products. WTCBUY will determine whether to allow the modification according to the actual condition of the product. You need to bear the risks arising from this if the modification is permitted.

Why do some goods need to be shipped separately?

For the sake of reasonable packaging or reducing the volume and weight of the parcel, if the one side length of the product is greater than or equal to 90CM, the system will automatically set the "individually packaged" tag. When you submit the parcel, the product needs to be sent separately.

Why can't the stored goods be submitted together for delivery?

1.If some items in "Warehouse" be set mailing restrictions, it will be restricted when selecting all the items to submit the parcel together;

2. If the item is marked as "packaged separately", it cannot be submitted for delivery together with other products.

WTCBUY recommends you choose the appropriate route for delivery according to the mailing restrictions of the goods.

Actual Weight and Volumetric Weight

It will have the actual weight and volumetric weight of the parcel of some routes, and the route will charge the freight according to the greater of the two.

What is the actual weight? That is the weight of the product itself, and plus the package weight of the packaging materials used for the product.

What is volumetric weight? Volumetric weight is a method for calculating the weight of light cargo in the transportation industry, that is, when the volume of the package is too large and the actual weight is small, the volumetric weight billing method will be used.

How to calculate volumetric weight? Volume weight (KG) = package length (CM) × width (CM) × height (CM)) / 5000 (or 6000, 7000, 8000 which according to the standards of third-party logistics providers).

Estimated Billing Weight and Actual Billing Weight - When will the overcharged postage be refunded?

Calculating the estimated billing weight and actual billing weight of the parcel is a function of WTCBUY to protect the interests of both users and the platform. The difference in freight will be returned in time, which is beneficial to users and lets users cost no extra money.

What is the estimated billing weight?

After the goods are put into storage, there will be a weight with the original packaging of the goods. When submitting the parcel, the system will estimate the packaging weight according to the weight of the goods in storage and calculate the total weight. If you request to remove the packaging when submitting the parcel, the weight after packaging will be inconsistent. That is the total weight when submitting the parcel is the estimated billing weight.

What is the actual billing weight?

After the parcel you submitted is packed, the warehouse will weigh and measure it. If the parcel arrives at the logistics provider's warehouse, the logistics provider does not adjust the billing weight of the parcel, that the actual billing weight is based on the warehouse weighing and measuring.

If the logistics provider adjusts the billing weight of the parcel, that the actual billing weight is based on the logistics provider's measurements. The actual billing weight can be inquired by clicking "details" on the parcel page 3 days after the it being sent out.

Tips: International freight is billed according to the actual weight and volume weight of the parcel. When choosing the logistics route that will calculate the volume weight, if the volume weight of the parcel is greater than the actual weight, it will be charged on the volume weight, that the actual billing weight of the parcel is the volume weight. If the actual billing weight of the parcel is greater than the estimated billing weight, the system will notify the user to complete the pending payment. If the estimated billing weight of the parcel is greater than the actual billing weight and exceeds the continued weight, the system will automatically refund the difference to your WTCBUY account balance within 72 hours after the parcele is shipped.

Why should I combine delivery?

Shipping multiple items in your warehouse at once, not only have professional packaging support, but also save on international shipping costs that compared to separate shipments.

An example for choosing GD-EMS to USA Assuming that the current first weight is 500g/205 RMB, each continued weight is 500g/72 RMB, and the handling fee 8 RMB/parcel.

Suppose you have 3 items weighing 700g, 1100g and 1600g respectively:

1. If you choose regular delivery (submit parcels separately), you need to pay 1071 RMB for shipping

(205+72+8)+(205+72*2+8)+(205+72*3+8)=1071 RMB

2. If you choose combining shipments, you only need to pay 645 RMB for shipping

The total weight of the parcel is: 700g+1100g+1600g=3400g

Shipping fee: 205+72*6+8=672 RMB

Combining shipments saves you 2 first weights + 2 operation fees, and directly saves 426 RMB in shipping

1071-645=426 RMB

Tips: An important basis for the customs of various countries to judge civil and commercial parcels is the weight of the parcel and the quantity of items. The probability of an over 10KG parcel being considered as a commercial parcel is relatively high. And the excessive quantity of same item is also one of the important reasons for being regarded as a commercial parcel. Therefore, we recommend that you consider the weight and quantity of the items when you choose to combining multiple items for shipping.

Reference of Tariff Threshold

1. Understand the tariff rates and related regulations of the destination country

1. Prohibited items: Different countries have different regulations on prohibited items. Common ones include valuable items such as cash, gold and silver jewelry, animals and plants and their products, liquid and powder items, fresh food, tobacco leaves, etc., which are generally prohibited from being mailed. In addition, countries like South Korea prohibit the entry of meat products. If such items are mailed, the package is easily seized and confiscated by customs.
2. Tariff policy: It is necessary to understand the tariff threshold and tax rate of the destination country. The tariff policies of various countries and regions are referenced (Appendix 1).
3. Import/export restrictions: including restrictions on the quantity, value, size, weight, etc. of items. For example, the number of high-value items of the same name, style and model cannot exceed N pieces (refer to the restrictions of each country). Exceeding the limit will increase the probability of imposing tariffs.

2. Choose the right mode of transport

1. Air transport: fast, suitable for transporting urgent, small, and high-value items, but the cost is relatively high. Generally, air transport can be selected if the number of boxes is less than 10. Taking Europe as an example, the time limit is usually 5-12 days.
2. Ocean transport: low cost, suitable for transporting large quantities of items that are not urgently needed, large in size, and heavy in weight, but the transportation time is long. Ocean transport can be selected if the number of boxes is greater than 15. Taking the United States as an example, the time limit is usually 30-45 days.

3. Proper packaging and labeling

1. Packaging materials: Choose appropriate packaging materials according to the nature and characteristics of the items, such as sturdy cartons, bubble wrap, vacuum packaging, corner wrapping, edge strips, etc., to protect the items from damage.
2. Packaging method: For fragile items, it is recommended to choose cushioning and fixed bubble wrap; for liquid items, choose sealed packaging to prevent leakage, etc.
3. Marking information: The recipient's name, address, and contact information will be clearly marked on the package. In addition, the contents, weight, size, etc. of the package can also be marked according to the recipient's needs to facilitate transportation and customs clearance.

4. Declaration information

1. Declared value: declare the value of the item reasonably, neither too high nor too low. Too high may lead to increased tariffs, while too low may be suspected by customs and lead to inspection.
2. Item description: fill in the declaration content according to the name, quantity, value, purpose and other information of the items in the package, avoid vague or false declaration, so as not to cause customs detention or unnecessary trouble.

5. Risks and countermeasures of customs inspection in cross-border transportation

5.1 Risks of customs inspection

1. Increased inspection rate: If the goods are sensitive or the declared information is questionable (such as underreporting the price), the probability of being inspected will increase greatly. For example, special chemicals or low-priced high-value goods are easy to focus on.
2. Delayed goods: Inspection will inevitably take time, resulting in the loss of the timeliness of exported goods. Delays in time-sensitive goods such as fresh food and urgently needed parts may cause deterioration or production stagnation.
3. Additional costs: If the declaration does not match the actual goods (name, quantity, price, etc.), fines, confiscation or customs clearance may be imposed, which will increase costs. If the value of electronic products is underreported, there will be risks of fines and seizures after verification, and the paid freight will also be lost.
4. Legal liability: Serious issues such as tariff evasion and false trade will trigger customs investigations, and the responsible person may have to bear legal consequences, causing great damage to the reputation and development of individuals or companies.

5.2 Risk reduction methods

1. Choose regular platforms for shopping: give priority to trading on regular platforms so that you can obtain shopping vouchers, invoices and other information when necessary, provide strong evidence for customs declaration, and help the goods pass through customs smoothly.
2. Declare truthfully: reasonably determine the value of the goods, avoid over- or under-declaration, ensure that the information is true and accurate, and eliminate under-reporting and concealment. If you declare branded goods, you should fill in the brand, style, price and other detailed information truthfully.
3. Ensure the compliance of goods: confirm that the goods are not high-risk or contraband. For example, it does not involve rare animal and plant products, banned drugs, etc., and legal procedures and documents must be completed in advance for controlled products.
4. Keep communication open: From shopping or submitting transportation needs, keep good communication so as to communicate with customs and other relevant parties in a timely manner to prevent greater losses due to delayed responses. If there are any questions during customs inspection, the sender/recipient can be contacted quickly to speed up the inspection process.

Through the above measures, the risk of customs inspection can be effectively reduced and the clearance rate of parcels can be increased.

Warm reminder: Customs inspection is a probabilistic event, and the diversity of inspection reasons cannot be predicted. If customs inspection requires our cooperation, please inform us in time. If customs clearance cannot be completed in time due to the recipient's reasons, the resulting fines, return fees, and destruction fees shall be borne by the recipient.

Appendix 1

VAT Reform in the UK and EU Countries

Effective 1 January 2021, the UK’s Value Added Tax (VAT) reform had abolished the VAT exemption for imports into the UK with an intrinsic value up to 15 pounds and change to tax from 0 pound, that is, goods with a declared value of more than 0 pound will be subject to VAT. Users who purchase and transport goods on WTCBUY will be responsible for the taxes incurred.

Effective 1 July 2021, the European Union’s Value Added Tax (VAT) reform had abolished the VAT exemption for for imports into the EU with an intrinsic value up to 22 euros and change to tax from 0 euro, that is, goods with a declared value of more than 0 euro will be subject to VAT. At the same time, the EU has launched IOSS (One-Stop Import Service), and it is recommended to declare VAT through the IOSS for goods under 150 euros. Some logistics routes on WTCBUY provide IOSS services, and taxes are calculated and levied based on the fixed tax rates of EU countries and your parcel's declared value. You can choose whether to use the platform's IOSS to pay taxes on your behalf according to your needs. The following are the relevant routes for your reference:

Tips: 1. For parcels using IOSS services, do not support modify the total declared value after the parcel is submitted. If you need to modify the value, please cancel the parcel and submit it again. 2. For parcels using IOSS services, the minimum declared value will be limited to 30% of the goods value in the parcel, and the maximum declared value will depend on different routes. 3. The IOSS services simplifies the tax collection process, accelerates customs clearance, and improves customs clearance efficiency. However, it does not guarantee that the customs clearance time of your parcel will be shortened. For details, please refer to the operation time of the local customs. 4. WTCBUY will pay the tax on your behalf if your parcel uses IOSS services. However, it does not guarantee that your parcel will not be taxed once again by the local customs. If you encounter this situation, WTCBUY recommends that you cooperate with the local customs to clear the customs again and pay the tax. After receiving the parcel, you can contact us to return the tax payment on the platform with the tax bill and payment certificate. 5. In order to protect the rights and interests of users and the platform, WTCBUY cannot provide you with the IOSS number we used.

What are the customs risks?

1. Risk Related:

For products purchased on WTCBUY, the system will issue a risk alert for your products when submitting an order and verifying it. After the goods are sent to our warehouse, our company will recommend a low-risk logistics route for you based on the product attributes and transportation experience.

Reminder: For some commodities, there will be certain customs risks inevitably (such as a small chance of parcel returns, fines, taxes, etc.), and the risks will be borne by recipients, please kindly understand.

2. Declaration Related:

For the products purchased on WTCBUY, please refer toReference of Tariff Threshold and transportation experience, and make a reasonable declaration (users can choose Personalized Declare or System Declare when submitting the parcel).

Reminder: The probability of parcels being taxed depends on the frequency of customs inspection and will be affected by the customs policy. For details, please refer to "Reference of Tariff Threshold". You will be responsible for customs-related risks (such as parcel returns, fines and taxes, etc.), please kindly understand.

In addition, if your product is heavy or the value of the product is high, it will increase the probability of random inspection by the customs. It is recommended that you try to avoid the situation that the parcel is too heavy or the quantity of similar products is too large.

About Warehousing Value-Added Services

一、Value Added Services

WTCBUY Detailed Photo

What is Detailed Photo?

Detailed photo is a value added benefit specifically made for users who require personalized and precised photos.

How are photos ordered from detailed photo service different from the standard photos?

The quality inspection process usually provides 3 standard photos of different angles of the product (front, back, and side/logo).

However, detailed photo provides specific high-definition photos that suit the customer’s special needs. Users can decide the angle and let our photographer include certain parts as well as size details of the product in the photos.

Is there anything I should keep in mind before purchasing detailed photo?

1. Make sure you clearly describe the requirements for photo taking（Item stored in warehouse purchase of Detailed Photo, be sure to specify item no.）.

2. Confirm whether the requirements you submitted match the photo quantity you order.

Comparison of Standard Photos and Detailed Photos

Standard photos are taken from fixed angles according to the warehouse standards of various categories of products, which are cannot be changed. However, when the photos are blurred, you can ask for a re-take.

Detailed photos are paid photos, and charged 1 Chinese Yuan per one, maximum qty is 20. You can ask the warehouse to take photos from your requirements, whether it's zoom in/close-up, or measurements of certain parts of your item. You can ask for a re-take when your requirements are not met. Thanks for considering our value-added services!

What is customized logistics service

WTCBUY not only provides high-quality online transportation services for users, but also provides customized logistics services for you to choose.

What is customized logistics service? Customized logistics services is an offline custom logistics solution provided by WTCBUY professional logistics team according to the characteristics of the goods you send and your transportation needs. Covering a variety of transportation modes such as Sea shipping, Rail shipping, Exclusive routes, Packet, Express delivery, providing cost-effective logistics routes, convenient quoting and delivery arranging services, etc.. Effectively solve the situation that countries where the users send have no route or no suitable route online.

When shall I use Customized Logistics Services?

1. The parcel weight exceeds 30KG or the girth is large (one side length exceeds 120CM).

2. Online logistics routes cannot meet the delivery needs.

3. Prefer low-cost shipping than fast delivery.

If you have the above requirements, welcome to consult the customized logistics service team, we will provide you with a satisfactory solution.

When shall I not use Customized Logistics Services?

1. The parcel weight is not heavy (below 30KG).

2. Online logistics routes can meet your delivery needs.

Reminder: The price and timeliness of the online routes are more advantageous. If there are online option available for you, we recommend that you submit the package directly through the online route. The final interpretation right of the above content belongs to WTCBUY.

Customized Shipping Service Process

How to apply for customized shipping service?

1. You can submit an application by selecting "Customized Shipping" on "Warehouse" page when you submit parcel.

2. You can submit an application by selecting "Customized Shipping" via "Shipping Fee Estimation" page.

Reminder: 1. We will find a suitable customized logistics route for you according to the product information you filled in, please fill in the corresponding information correctly. 2. We will communicate with users throughout the service through the internal message on the WTCBUY platform. Please pay attention to receiving and replying messages in time. Customized logistics service process:

Notes for Customized Shipping: 1. Processing time: Reply within 1 working days after receiving your application. 2. Mode of transportation: Mainly by rail or sea. 3. Fee description: The customized logistics route will charge 20 yuan for the operation fee at first, and the final shipping fee will be updated after the package is packed. 4. Other instructions: The tracking number is generally updated within 3-5 working days after the package is sent out.

How to check logistics information after the package was sent out?

"Tracking Details" on the parcel you wanna track.

You can also track parcel logistics information through 17TRACK or the official logistics route website.

17TRACK: https://www.17track.net/en

Reminder: International logistics involves multiple transits, logistics information update will have a certain lag, and there will be updating delayed (International small package is a typical example).

Why hasn't the tracking been updated since the parcel was shipped?

1. After the parcel is sent, there is no tracking update

For some routes, the first tracking will not be updated until about 3 days after the parcel is dispatched, please wait patiently.

2. After the first tracking is displayed, there is no next update

For some routes, it will update the first tracking of collection scan after the parcel is diapatched, and then there will be the next update after the parcel is picked up and scanned by the courier. The update time varies from 3-10 days depending on different routes, please wait patiently.

What does "the plane entered the port" mean?

"The plane entered the port" is a trajectory node in the logistics transportation of some routes. Generally, it can be considered as the following two situations if the parcel is located at this status:

1. The parcel is currently in transit

2. The parcel has arrived in the destination country, waiting for local scanning and processing it

When the parcel tracking is located at this status, we recommend that you wait patiently. Any problems, please contact the online customer service to solve it.

Notices of Signing for Parcel

Parcels return

1. If your parcel is returned because of the not qualified domestic security, we will contact you to confirm, and we will send it again for free.

2. If your parcel has been sent abroad, but it is returned because of the " unqualified international security ", "no sign" , "address unknown", "out for deliver" and other reasons , you are responsible for redelivery fee.

3. Parcels need to go through customs clearance after arriving at foreign customs, customs inspection of parcels is based on spot check. If Customs considered that the item of your parcel is special, then it is likely to require the receiver to provide invoices or proof of customs clearance. Due to the unspecific receiver’s address or fail to contact, which leads to logistics in returning the parcel, relevant customs fees are generated by the destruction shall be paid by receiver.

Confiscation of goods

We will verify the material of commodity and categories, but we cannot identify genuine, fake, imitation brands, related to intellectual property. All foreign brands, imitation brand, A commodity, etc., we cannot help you to purchase and we are also not responsible for customs clearance. If your items are judged to be imitation brand, fake, sensitive items and caused confiscated parcels, you need to take responsibility.

P.S.: When submitting international delivery order with this kind of goods, please choose shipping methods carefully.

Notices of sign-off

1. Before signing for goods has obvious difference or not.

2. Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.

3. If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed). Invoice, actual photo and other related evidences would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.

4. The normal sign-off marks the end of the whole process of shipping. After normal sign-off, in any case, we will not take the responsibility.

5. After sign of the parcel, if there is any problem, please give feedback to customer service within 72 hours. We are sorry but we are not able to deal with your case if it is over 72 hours.

Exemption clause

1. Fragile and vulnerable goods, whether strengthen packaging is required or not, only claiming for loss is invloved, while claiming for damage is not involved.

2. Dangerous and contraband goods are not involved in the claim (for example: compressed gases, liquefied gases, flammable liquids, corrosive substances and other countries contraband)

3. Loss or Expense caused by the goods’ natural loss, defects, characteristics, the price rise and drop will not be involved in the claim.

4. During the shipping, due to total or partial loss caused by natural disasters such as bad weather, lightning, tsunami, earthquake and flood.

5. If the product expires, loses warranty, or gets delayed due to uncontrollable factors like weather and customs clearance, there will be no compensation.

6. If your parcel is not delivered within the timeline as promised by the parcel forward logistics, which is caused by your refusal of cooperation with the customs (including but not limited to paying the tariff), please be noted that all the losses or responsibilities will be undertaken by yourself, parcel forward logistics will not bear any responsibility.

What do I do if there is something wrong after I received?

1. Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.

2. If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed). Invoice, actual photo and other related evidences would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.

3.If there has been a quality issue after you have used the product for a while, as long as the product is still within the quality assurance period, and you have original proof of purchase and product quality assurance card, you can entrust WTCBUY. We can help you to contact Chinese mainland merchant to refund / exchange.

1).Because each retailer / manufacturers have their special principles and ways to processing problems in the quality issue of the goods (commodity quality assurance card note is effective), WTCBUY cannot guarantee the manufacturer can fully satisfy your requirements, but will do our best to strive for your interests to make you satisfied.

2).WTCBUY provides this agent service and do not charge any service fees, but you need to cover the return delivery fee. WTCBUY reserves the right to refuse to serve as a commodity agent that does not meet the quality assurance conditions.

4. please describe your problem in detail, and upload package photos, real commodity photos etc.. Once WTCBUY received your application, we will reply you as soon as possible with solutions (including but not limited to refund the cost, returns, etc.).

Occurrence of any of the following circumstances, we will not accept your request to return the goods

1.The commodity is replaced, the original change, or missing parts

2.Opened goods, such as package, CD, DVD, tapes, etc.

3.Without the original proof of purchase.

4.Involving goods missed, damaged, defective and other issues, you need to contact the customer service within 72 hours after you have received. If it is overdue, request is no longer accepted.

If you want to apply for after sales, you need to provide photos.

1.Goods damaged or there is a large area of stains, please take photos and upload which is damaged or polluted.

Damaged goods, stained goods

2.Received the size of the goods and your purchased size does not match, where you need to have the size of the logo photos uploaded (if there is no size identification of goods, it cannot be verified)

3.If the goods you received does not match the goods style you bought, you need to take the overall picture and upload it.

4.Lack of goods, first you need to provide the order number of the missing goods, then take and upload pictures of items list , the unpacking parts of the parcel packaging ,the goods and parcels weighting photos, as shown in figure

5.If you have received the parcel, but you found out that there is something wrong with the parcel, please take a picture of the parcel List and the goods within the package, and provide the ID of one of the items received.

6.If your received package’s weight is wrong: Please weigh before open the parcel, and upload the weighting pictures.

Parcels return

1. If your parcel is returned because of the not qualified domestic security, we will contact you to confirm, and we will send it again for free.

2. If your parcel has been sent abroad, but it is returned because of the " unqualified international security ", "no sign" , "address unknown", "out for deliver" and other reasons , you are responsible for redelivery fee.

3. Parcels need to go through customs clearance after arriving at foreign customs, customs inspection of parcels is based on spot check. If Customs considered that the item of your parcel is special, then it is likely to require the receiver to provide invoices or proof of customs clearance. Due to the unspecific receiver’s address or fail to contact, which leads to logistics in returning the parcel, relevant customs fees are generated by the destruction shall be paid by receiver.

Confiscation of goods

We will verify the material of commodity and categories, but we cannot identify genuine, fake, imitation brands, related to intellectual property. All foreign brands, imitation brand, A commodity, etc., we cannot help you to purchase and we are also not responsible for customs clearance. If your items are judged to be imitation brand, fake, sensitive items and caused confiscated parcels, you need to take responsibility.

P.S.: When submitting international delivery order with this kind of goods, please choose shipping methods carefully.

Notices of sign-off

1. Before signing for goods has obvious difference or not.

2. Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.

3. If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed). Invoice, actual photo and other related evidences would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.

4. The normal sign-off marks the end of the whole process of shipping. After normal sign-off, in any case, we will not take the responsibility.

5. After sign of the parcel, if there is any problem, please give feedback to customer service within 72 hours. We are sorry but we are not able to deal with your case if it is over 72 hours.

Exemption clause

1. Fragile and vulnerable goods, whether strengthen packaging is required or not, only claiming for loss is invloved, while claiming for damage is not involved.

2. Dangerous and contraband goods are not involved in the claim (for example: compressed gases, liquefied gases, flammable liquids, corrosive substances and other countries contraband)

3. Loss or Expense caused by the goods’ natural loss, defects, characteristics, the price rise and drop will not be involved in the claim.

4. During the shipping, due to total or partial loss caused by natural disasters such as bad weather, lightning, tsunami, earthquake and flood.

5. If the product expires, loses warranty, or gets delayed due to uncontrollable factors like weather and customs clearance, there will be no compensation.

6. If your parcel is not delivered within the timeline as promised by the parcel forward logistics, which is caused by your refusal of cooperation with the customs (including but not limited to paying the tariff), please be noted that all the losses or responsibilities will be undertaken by yourself, parcel forward logistics will not bear any responsibility.

After-sales considerations

Compensation Standard for Insured Parcel

1. Compensation Details

If your package is lost/damaged, delayed, seized by customs, etc., and you have purchased package insurance when submitting the waybill, we will compensate according to the actual shipping cost of the package + the actual value of the product, and the compensation cap would be the insured amount. If your package is delayed and is confirmed lost/damaged or seized by customs after obtaining the delay compensation, we will deduct the delay compensation amount before making the final compensation.

2. Compensation Standard For the compensation standard of each route, please refer to the corresponding content in the green icon at the bottom of the route on the page of submitting parcel

Disclaimer

1. Delay Insurance Disclaimer: Parcel delays that caused by the reasons and situation of force majeure factors such as epidemic, bad weather conditions, war (occurs in the origin, transit, and destination country); parcel be inspected by customs, and the recipient does not cooperate with the local customs to clear customs or pay taxes; and the parcel is failed to be delivered or failed to be collected in time due to the recipient's reasons after arriving at the delivery point are uncovered in the scope of delay compensation.

2. Lost/Damaged Insurance Disclaimer: Parcel lost/damage caused by the recipient, and the parcel is returned to the logistics provider's overseas warehouse or destroyed by the logistics provider due to the recipient's failure to sign for the parcel in time, are uncovered in the scope of lost/damage compensation.

3. Customs Seizure Insurance Disclaimer: Parcel confiscated caused by the recipient's failure to cooperate with local customs clearance or tax payment, etc., are uncovered in the scope of customs seizure compensation.

WTCBUY reserves the right of the final interpretation of the above content, thank you for your understanding.

Compensation Standard for Uninsured Parcel

1. Compensation Details

If your package is lost/damaged and you did not purchase package insurance when submitting the waybill, we will compensate according to the compensation standard for each route. You can apply for after-sales service or contact online customer service to apply for compensation.

1. Disclaimer

1. No compensation will be given for the lost of mail due to force majeure such as natural disasters or customs reasons;

2. If the delivered items violate the prohibition or restriction regulations, the competent authority will confiscate them or deal with them in accordance with relevant laws and regulations, and no compensation will be given;

3. No compensation will be given if the package of the mail is intact with no signs of dismantling, and the weight is not reduced but the internal parts are short or damaged at the time of delivery;

4. If the mail track shows that it has not been delivered properly, and it is confirmed by the logistics provider that the parcel has been confiscated by the customs, the logistics provider's inquiry shall prevail and no compensation shall be paid;

5. No compensation will be given for the lost of the mail or the shortage of the contents due to the responsibility of the customer or the reasons for the sent item itself;

6. No compensation will be given if the customer fails to inquire and make no claim for compensation from the date of delivery of the mail to the expiry of the inquiry period;

7. If the international mail is detained, confiscated or destroyed by the destination country according to its domestic laws, no compensation will be given.

WTCBUY reserves the right of the final interpretation of the above content, thank you for your understanding.

How long can the goods be stored in the WTCBUY warehouse?

Proxy purchasing parcels have a storage period of 90 days, while forwarding parcels have a storage period of 60 days, calculated from the date the order status shows 'Warehoused'. If you have not submitted a parcel shipment order or we have not received your feedback within the time limit, the goods will be automatically deemed abandoned and destroyed.

WTCBUY Service Terms

Please read the WTCBUY Service Terms carefully and ensure that You fully understand these terms before registering as a user. Please read carefully and choose to accept or not accept WTCBUY Service Terms, especially the terms of exemption or limitation of liability, governing law and dispute resolution. Unless You accept this WTCBUY Service Terms, You have no right to register, log in or use the services of WTCBUY. Your registration, login and use will be deemed as acceptance of the WTCBUY Service Terms and You agree to be bound by the WTCBUY Service Terms.

The WTCBUY Service Terms set forth the rights and obligations of WTCBUY and You with respect to the WTCBUY Services (the "Services"). This WTCBUY Service Terms may be updated by WTCBUY at any time. Once published and publicized, the updated WTCBUY Service Terms will replace the original terms without prior notice. You may refer to the latest version of the WTCBUY Service Terms at WTCBUY platform. You are also advised to keep abreast of the updated WTCBUY Service Terms to avoid unnecessary misunderstanding and disputes. After the modification of WTCBUY Service Terms, if You do not accept the modified terms, please immediately stop using the Services provided by WTCBUY, and Your continued use of the Services provided by WTCBUY will be deemed to have accepted the modified WTCBUY Service Terms.

1.Scope of application of the terms of service

]computed01[ with its registered address at ]companyAddress[, and the services provided must be implemented in accordance with the service regulations, terms, and operating specifications issued by it. It also represents that the relevant users and WTCBUY have reached an agreement and accepted all its terms of service.

2.Information collection and use

When You use WTCBUY's services, Your personal information that we may need to collect and use includes the following two types:

1.In order to provide You with the basic functions of our services, You must authorize us to collect and use the necessary information. If You refuse to provide the corresponding information, You will not be able to register, log in, or use our services normally;

2.In order to provide You with additional functions of our services, You can choose to individually agree or disagree with the information we collect and use. If You refuse to provide it, You will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, and will not affect Your use of our basic functions.

We protect Your right to know and right to choose in the process of installation or use in accordance with laws. During Your use of WTCBUY service, services involving functions provided on Your devices shall be subject to Your prior consent. Upon Your confirmation, WTCBUY has the right to enable necessary auxiliary functions such as collecting geographical locations, reading contact books, using cameras, and enabling recording services.

The information collected and used shall include but not be limited to the user's name, contact information and other basic information, and the user agrees that the use of such information shall be subject to the provisions of Article 3 "User Information Protection".

3.User Information Protection

We will not disclose or disclose Your personal information to third parties unless:

1.Sharing necessary to fulfill legal obligations;

2.Sharing with Your consent;

4.User rights and obligations

1.You have the right to log in to the WTCBUY website and review, correct and supplement Your personal information.

2.You have the right to contact online customer service and request to cancel Your account. After You voluntarily cancel Your account, we will stop providing services for You and delete or anonymize Your personal information according to the requirements of applicable laws.

3.In some business functions, we may only make decisions based on non-human automatic decision-making mechanisms including algorithms. If these decisions affect Your legitimate rights and interests, You can contact us through customer service.

4.All information You provide to WTCBUY shall be true, accurate and not misleading. You understand and agree that You are obligated to maintain the authenticity and validity of the information You provide.

5.You may not use Your registered account or WTCBUY services to create, upload, copy, publish or disseminate content that interferes with the normal operation of WTCBUY or infringes the legitimate rights and interests of other users or third parties.

6.You may not copy, copy, sell, resell or use for any other commercial purpose any part of the WTCBUY Services or the content used or obtained by WTCBUY Services.

7.You are solely responsible for the authenticity, legality, accuracy and validity of any information transmitted using Your WTCBUY account or WTCBUY services. Any legal liability in connection with any information transmitted by You shall be borne by You and shall not be related to WTCBUY. You shall indemnify WTCBUY or any third party for any damage caused thereby, and WTCBUY reserves the right to hold relevant users and users liable.

8.You are responsible for the results of all actions under Your account (including but not limited to signing various agreements online, publishing information, purchasing goods and services and disclosing information).

5.Storage of information

"WTCBUY" does not set an upper limit on the amount of information transmitted. We have taken reasonable and feasible security protection measures in line with industry standards to protect Your information and prevent personal information from unauthorized access, public disclosure, use, modification, damage or loss, In addition, please properly protect Your personal information, only provide it to others when necessary, and do not believe in trading through other trading tools, so as to avoid information theft or even online fraud.

6.Exemption from liability

1.The product information provided by WTCBUY will restore the real situation as much as possible. However, due to the influence of various factors such as the surrounding environment, shooting angle, equipment differences and other factors during the shooting of the product, we cannot guarantee that the product will be real. exactly the same.

2.WTCBUY purchases the designated products according to the platform designated by the user. If the platform designated by You shows out of stock, has changes in price, untimely delivery, inconsistency between the real commodities and the commodity information on the website, abnormal goods or other irresistible factors resulting in that the normal purchase cannot be completed, we will communicate with the You in time. "WTCBUY" will not be held responsible for any loss caused to the You.

3.If the products purchased by WTCBUY for You involve after-sales (such as missing products, damage, defects, etc.), we will deal with them in time for You.

4.WTCBUY shall not be held liable for any loss or consequence caused by Your active disclosure of WTCBUY account or Your attack or fraud by others. You shall seek compensation from the infringer through judicial remedy or other means.

7.Prohibited acts

You cannot use the WTCBUY service for the following activities:

(1) Violation of any law, regulation, decree or regulation.

(2) In connection with transactions involving:

(a) narcotics, steroids, certain regulated drugs or other products that may endanger consumer safety;

(b) drug paraphernalia;

(c) cigarettes;

(d) unlicensed marijuana or other psychoactive plants;

(e) Nutrition, Vitamins, Supplements, Herbs, Natural health products based on subscriptions;

(f) Items that instigate, induce, facilitate or direct others to engage in illegal activities;

(g) stolen items, including digital and virtual items;

(h) Items that incite hatred, violence, racial or other forms of prejudice or exploit criminal activity;

(i) is considered obscene;

(j) items that infringe or violate any copyright, trademark, publicity or privacy or any other proprietary rights under the laws of any jurisdiction;

(k) certain pornographic items or services;

(l) ammunition, weapons or certain weapon parts or accessories, or

(m) Certain weapons or knives regulated by applicable law.

(3) In connection with the following transactions:

(a) Displaying personal information of a third party violates applicable law;

(b) support pyramid schemes, Ponzi schemes, matrix schemes, other get-rich-quick schemes or certain multi-level downline schemes;

(c) transactions related to the purchase of annuity or lottery contracts, advance deposit purchase systems, offshore banking, or transactions to finance or refinance credit card-funded debt;

(d) sell certain items before the seller has control or possession of the items;

(e) payment processors collect payments on behalf of merchants;

(f) in connection with the sale of travellers cheques or money orders;

(g) involves a currency exchange or cheque cashing business;

(h) involves certain credit repair or debt settlement services, credit card transactions or insurance activities, or

(i) involves making or receiving payments in connection with bribery or corruption.

(4) Involving the sale of products or services determined by government agencies to be likely to be fraudulent.

You are legally responsible for Your actions in using WTCBUY's Services. You shall bear legal liability in the form of, but not limited to, compensation for the infringed party, and after WTCBUY first assumes legal liability for administrative punishment or infringement damages caused by the user's actions, You shall pay WTCBUY equal amount of compensation and other losses incurred by WTCBUY thereof.

8.Liability for compensation

1.If WTCBUY and/or its affiliates suffer losses as a result of Your actions (including direct economic losses, loss of goodwill and indirect economic losses such as compensation, settlement, attorney's fees, preservation insurance, legal costs and so on), You shall indemnify WTCBUY and/or its affiliates for all such losses.

2.If WTCBUY and/or its affiliates are subjected to a third party (including but not limited to Taobao, 1688 and other platform sellers) claim as a result of Your actions, WTCBUY and/or its affiliates may recover all losses from You after assuming obligations such as monetary payment to the third party.

9.Governing law and Jurisdiction

1.These Service Agreement and any separate agreements whereby we provide You Services shall be governed by and construed in accordance with the laws of the United Kingdom.

2.Any dispute arising out of Your use of WTCBUY's Services and in connection with WTCBUY's Services shall be settled by WTCBUY through negotiation with You. If no agreement can be reached through negotiation, either party may bring a lawsuit to the court with jurisdiction in the place where these Terms are signed.

WTCBUY User Registration Agreement

[Special Reminder] Please read WTCBUY User Registration Agreement carefully, to make sure that you understand our rules for handling your personal information. Please contact our customer service staff in case you have any questions about the Agreement, and you may stop visiting and using WTCBUY immediately in case you disagree with any provisions hereof. This WTCBUY User Registration Agreement may be updated by WTCBUY from time to time. The updated terms and conditions of the Agreement shall supersede the original terms and conditions once published. Users may view the updated terms and conditions on the WTCBUY Platform. After amendment of the terms of this Agreement, if you do not accept the amended terms, please immediately stop using the services provided by WTCBUY. Users who continue to use the services will be deemed to have accepted the amended Agreement.

WTCBUY User Registration Agreement

Recitals

[Important] You should read the Agreement below carefully before you click “Agree” for the registration. Please read carefully and fully understand the provisions hereof, including but not limited to:

1、Exception or limitation of liability;

2、Governing law and jurisdiction;

3、Important notes and provisions related to the business.

[Special Reminder] WTCBUY User Registration Agreement consists of WTCBUY Service Agreement, WTCBUY Service Terms and WTCBUY User Privacy Policy. Your completion of all registration procedures and consent with this Agreement means that you have fully read, understood and accepted all the provisions hereof. In case of any disputes between you and WTCBUY arising out of WTCBUY platform’s services, such disputes shall be solved pursuant to WTCBUY Service Agreement.

You should stop the registration procedures immediately in case you disagree with the Agreement or any provision hereof.

WTCBUY User Registration Agreement consists of

WTCBUY Service Agreement

I.Acknowledgement and Acceptance by User

II.Services for Businesses under WTCBUY

III.Descriptions of International Logistics Restrictions

IV.Agreement Update and the Obligations of Users to Care

WTCBUY Service Agreement

I.Acknowledgement and Acceptance by User

The ownership and right of operation regarding the electronic services hereunder (refers to the services provided by www.WTCBUY.com and its mobile software and applications) belong to WTCBUY. The user (hereinafter referred to “You”) may become a formal user of WTCBUY only after agreeing with all registration provisions and completing all registration procedures. You clicking “Agree with this Agreement” shall be deemed to confirm that You may have the capabilities of enjoying the services provided under WTCBUY including but not limited to shopping agent service and of assuming legal responsibility independently incurred there from. This Agreement is binding upon You and WTCBUY and may be effective permanently unless otherwise agreed by You and WTCBUY. ]computed01[ with its registered address at ]companyAddress[

II.Services for Businesses under WTCBUY

1.Policies for parcel forwarding and shopping agent services

(1). WTCBUY Product Search and Display Service

In order to facilitate the communication between You and Taobao, 1688 and other platforms sellers to purchase goods, WTCBUY will display Taobao, 1688 and other platforms sellers' sales and shopping links, so that You can complete the search for goods, through the link directly to the corresponding product details page or website, to further know about the product information or communicate with the seller. WTCBUY does not have the actual sales function, not the actual sales subject or sales platform. WTCBUY does not have the function of actual sales of goods, and is not the actual sales subject or sales platform.

(2). Shopping agent and parcel forwarding services

Shopping agent service: All agent shopping services under this Agreement are provided to you independently by the third-party purchaser, who is currently providing free services to you, but the payment for the agent-shopped goods you need is required to be paid by you in advance.

However, if you commission an agent purchaser to provide you with the service of agent shopping from third-party merchants, you will be required to pay a platform service fee to WTCBUY. The specific platform service fee is calculated at 8% of the purchase price of the goods you select for agent shopping (considering exchange rate fluctuations and settlement time, there may be minor differences in the actual calculation).

You agree that WTCBUY may directly add the platform service fee when you confirm payment for the agent shopping goods. Failure to concurrently pay the platform service fee will result in the inability to generate and validate your agent shopping order.

Parcel Forwarding: If the goods in your agent shopping order involve cross-border transportation, WTCBUY will recommend third-party logistics providers to you. You are responsible for selecting the logistics provider independently, and the logistics provider will serve you independently. You will need to pay the shipping costs to the logistics provider and the platform service fee to WTCBUY. The specific platform service fee is calculated at 8% of the shipping cost (considering exchange rate fluctuations and settlement time, there may be minor differences in the actual calculation).

You agree that WTCBUY may directly add the platform service fee when you confirm payment for the shipping costs. Failure to concurrently pay the platform service fee will result in the inability to generate and validate your shipping label. WTCBUY will not be liable for customs penalties, delivery delays, damages, or losses that occur during the international parcel shipment, and you are required to assess and bear all risks on your own.

In the event of issues with the parcel, you may authorize WTCBUY to act as a communication agent to negotiate claims with third-party logistics providers. Disputes and controversies between users and third-party logistics providers are unrelated to WTCBUY, and all compensation-related matters will be based on the standards of the third-party logistics providers. WTCBUY assumes no responsibility and bears no joint liability in these matters.

(3). Disclaimer for purchase and parcel forwarding of products

For the smooth arrival of the products purchased by You, WTCBUY may make appropriate handling for the products already arrived. You’re kindly reminded that You should make prudent purchase as certain merchants on certain procurement platforms may conduct illegal commercial activities, and WTCBUY is unable to review the information of procurement platforms/merchants/products and/or services one by one, and cannot review the quality, safety, legality, authenticity, and accuracy of the procurement platforms/merchants/products and/or services involved in the transaction one by one. WTCBUY makes no warranties thereof and is not liable for any illegal activities of the procurement platform or its merchants. You are deemed to agree and perform the subsequent operations under special conditions (visit the website below), or You may verify any doubts (if any) with the customer service staff upon the submission of order.

(4). Rules of return or exchange within 5 days without reasons

You must understand that WTCBUY provides entrusted procurement services and is not a seller of online goods. WTCBUY is not subject to the "Interim Measures for the 7-Day Return of Online Purchased Goods without Reasons". The products purchased by WTCBUY on Your behalf may be returned or exchanged (as the case may be) within 5 days without reasons. You must understand and confirm that such return and/or exchange service may be enjoyed only once within 30 days free of charge, or otherwise, the subsequent return and/or exchange may be provided with certain charge, and even part of orders may not be returned and/or exchanged.

(5). Parcel forwarding agreement and the inspection rules

It’s Your responsibility to know the prohibited international items and relevant laws and regulations. WTCBUY may sign to acknowledge the receipt of and check Your parcels in accordance with the rules on parcel forwarding and acknowledgement of receipt, and receive the parcels satisfying with the applicable requirements and make subsequent operations related thereto.

(6). Domestic return and international return

Subject to the special natures of international logistics, certain parcels may be indicated as “Not passing domestic security checks” in the customs of the country from which Your parcels are sent, in this regard, WTCBUY may arrange the re-delivery free of charge after the parcel is returned. In the event Your parcel has been shipped overseas and is returned due to reasons including but not limited to not passing international security checks, no recipient, wrong or incomplete address, unsuccessful posting, the fee for re-shipping shall be borne by You.

For the purpose of this Agreement, the domestic return is only applicable to the Chinese Mainland.

(7). Delivery delay insurance and the compensations

It shall be deemed delay of the parcel in the event the delivery time exceeds the time announced by the platform for the insured delivery route since the said parcel is sent to the third-party carrier. Compensations for the delayed delivery may be subject to the negotiations between WTCBUY and the concerned third-party logistics service providers after the recipient applies for compensations, and such compensations may be returned to the payment account for the said international parcel, provided, however, if the delay is caused by force majeure factors such as customs, weather, acts, decisions or orders of government and judicial authorities such as traffic restrictions, strikes, modifications to regulations and policies, terrorist incidents, violent crimes such as robbery and snatch, wars, and other force majeure factors, etc., it is not to be compensated.

(8). Parcel insurance and the compensations

In the event that Your parcel is lost and You have purchased the parcel insurance upon the submission of the order, the insurer may provide applicable compensation based on Your insured value. You shall know that in the event that the parcel contains the prohibited international items, or the parcel is lost due to certain factors (please refer to the insurance policy for details), You shall assume all the responsibilities for the loss of parcel.

(9). Receipt of parcel

The normal acknowledgment of receipt of the parcel indicates the closure of the whole shipping process. You shall check the outer packing box carefully upon Your signing for acknowledgement of receipt, and You may respond to customer service staff immediately for any problems related thereto after the acknowledgment.

(10). After-sales

It’s suggested that You should confirm the receipt of products on the website after receiving the parcel. You may apply for after-sales services within the valid after-sales term thereof if necessary, or otherwise, after-sales services may not be provided after the said valid term. The valid after-sales term is calculated based on the delivery days and confirmation of receipt of products.

Additional Fee Description: If additional fees such as re-delivery or delivery to a different location are incurred, you need to respond and pay the fees within the time limit specified by WTCBUY, which is based on the time when customer service notifies you via "email/SMS". If you fail to complete the above operations within the specified time, we will automatically deduct the corresponding fees from your WTCBUY account balance to ensure that your package can be delivered smoothly.

(11). Worry-free compensation policies

You should understand the related rules for all the businesses and services provided by WTCBUY, fully understand and confirm all Your rights and obligations hereunder before using the services hereunder.

(12). Compensation disclaimer

(I). WTCBUY is dedicated to providing worry-free international online shopping services for You. In the following special circumstances, it shall be deemed that you agree and approve WTCBUY to carry out subsequent operations. If you have any doubt, please contact customer service staff for verification when submitting the order.

a). Sensitive commodity:

For the smooth delivery of Your parcel, the sensitive commodities containing essential oil, care solution, lubricant, battery and glue may be taken out by WTCBUY.

b). Customs policy:

The counterfeit commodities, commodities containing plenty of liquid or powder, or equipped with a battery, or food or drugs may have certain delivery risks due to customs policies. WTCBUY shall not be liable for the customs clearance and any legal liabilities related thereto in case of any consequences arising out of the said risks.

c). Professional inspection unavailable

WTCBUY may not provide professional inspection (in terms of quality, authenticity and completeness) for certain commodities such as electric appliances, counterfeit commodities, tickets, cards and models, in this regard, our inspectors may only inspect whether the appearance is intact and the accessories are complete or not as WTCBUY can’t open the commodities to check the quality thereof. Therefore, WTCBUY do not make any commitment or assume any responsibility for the quality of our products.

d). Fragile commodities

As the commodities such as ceramics or glass commodities and the commodities in irregular forms (windscreen wiper and shock absorber) may be worn or broken during the several transportations, WTCBUY suggests that You should purchase them prudently. WTCBUY may warrant that such commodities are complete before the delivery, provided, however, in case such commodities are judged as fragile commodities by the logistics service providers and damaged during the transportations, any losses and liabilities incurred therefrom shall be solely borne by You.

e). Custom-made commodities

You’re suggested to directly negotiate with the merchants in case what You order are custom-made commodities. You may purchase such commodities based on Your ideas and originality. You shall provide us with the ways of contact with the merchants after successful negotiation. As WTCBUY may not provide professional inspection for such commodities, any losses and liabilities incurred therefrom shall be solely borne by You.

f). Order with deposit

As it’s set forth by the sellers on Taobao that the orders with deposits shall not be cancelled and the buyers thereof shall voluntarily follow up the information issued by the sellers to pay off the balance, only after that the commodities may be delivered. The deposits may not be refunded in case the payment for balance is overdue.

g). Sellers with a poor reputation

We recommend that you choose to buy goods from stores with a reputation of more than three hearts and have paid the Taobao deposit. Stores with lower credibility and without the payment of the deposit may have problems with sellers not shipping, false shipping, after-sales, legal rights and other disputes, and the resulting losses need to be borne by you.

h). CD-like commodities and figures

As CD-like commodities and figures have high collection values, and such commodities may not be inspected by opening the plastic packaging bags thereof, and hence WTCBUY only inspect whether the appearance is intact and undamaged or not while the internal situation may not be inspected, all the risks and liabilities incurred therefrom shall be solely borne by You.

It shall constitute that you have read and accepted the terms mentioned above if there is any such risk in Your order as provided in the preceding paragraph. Please be sure to read it carefully. WTCBUY reserves the right of final interpretation.

(ii). WTCBUY shall not be held liable for any loss, shortage, damage or delay of mails occurred during the delivery process for any cause not attributable to WTCBUY as follows:

a). the same is caused due to the occurrence of any force majeure event (except for insured mail);

b). the commodities mailed violate the restriction or limitation provisions and have been confiscated or otherwise disposed of by the competent authorities in accordance with the applicable rules;

c). the package of mail is intact without dismantling or loss of weight when the same is delivered, while the commodities contained therein are short or damaged;

d). the receipt note is signed by the recipient;

e). the loss or delay of mail is due to any causes attributable to the user or the commodities contained therein;

f). the user fails to make an inquiry and claim during the period commencing from the date on which such mail is delivered to the expiration date of such inquiry;

g). the international mail is detained, confiscated or destroyed by the competent authorities of a country to which such mail is delivered or which such mail passes in accordance with its national laws;

1. h) other reasons not attributable to WTCBUY.

(iii). Instructions for Banned Items

a). The items which are banned from mailing include；

(i). the commodities that are prohibited from being circulated or sent by the applicable national laws and regulations;

(ii). the explosive, flammable, corrosive, radioactive and toxic dangerous commodities;

(iii). the reactionary newspapers, books, windows or obscene commodities;

(iv). various currencies;

(v). such items which may impair public health;

(vi). the perishable items;

(vii). any live animals (excluding bees, silkworms, and leeches for which their packages may ensure the security of delivery and safety of workers);

(viii). such items that are not properly packaged and may endanger personal safety, or may pollute or damage mails or other mail devices;

(ix). all other items not suitable for mailing conditions.

b). Postal practice forbids delivery under the following circumstances:

(i). those, based on their natures or packages, may or are suspected to injure postal service personnel or harm mail or postal equipment;

(ii). the items sealed by metal buttons with sharp edges which may hinder mail handling equipment;

(iii). all kinds of firearms, ammunition, explosives, flammable commodities, corrosive commodities, radioactive elements and containers, potent poisons, narcotic drugs, biochemical products and infectious commodities;

(iv). various kinds of publications, publicity materials, printed materials, etc. which may endanger social security & stability, or are obscene;

(v). all kinds of items which may endanger public health;

(vi). such documents or commodities that are prohibited from entering or circulating by the other party;

(vii). any other items banned by the rules of competent customs authorities in addition to those mentioned above.

c). The items which are banned from mailing in accordance with Taiwan mailing regulations

(i). those, based on their natures or packages, may or are suspected to injure postal service personnel or harm mail or postal equipment;

(ii). the items sealed by metal buttons with sharp edges which may hinder mail handling equipment;

(iii). the flammable, explosive, or other dangerous commodities other than such brittle biological materials packaged and sent from one registered entity to another registered entity and are licensed by the competent authorities;

(iv). the live animals except for bees, silkworms, leeches or parasites sent from one registered entity to another registered entity, or insects used to eliminate pests;

(v). the radioactive items;

(vi). the opium, morphine, and other anesthetic items other than those shipping documents have been issued by the competent authorities or evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been insured or declared for their values, or have been insured and used for medicine or scientific research with the permit issued by the competent authorities;

(vii). the obscene or indecent documents or items other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;

(viii). the documents or items that are prohibited from entering by the competent authorities of country to which such mail is delivered;

(ix). the documents or items that are forbidden to be sold or manufactured by the competent authorities in Taiwan other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;

(x). lottery tickets and flyers thereof other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;

(xi). such contraband products prescribed by other laws and regulations.

d) Under no circumstances shall WTCBUY be liable for indirect losses or unrealized benefits.

2.1688 Shopping Agent Service Rules

The Shopping Agent Service hereunder is provided by WTCBUY to assist you in purchasing your designated products from 1688 sellers. WTCBUY does not guarantee the quality of 1688 products and does not provide accurate inventory service, and only provides limited sampling services and limited after-sales services. Please carefully select the commodities and take full responsibility for your risks. If you need a guaranteed purchase, You can use WTCBUY’s expert sourcing services.

III.Descriptions of International Logistics Restrictions

The commodities purchased in China must be those in conformity with the laws and regulations of the People's Republic of China (“PRC”) and are permitted for export. You shall understand and acknowledge that based on the different customs policies of various countries, some countries or regions are more sensitive to special commodities and the probability of being confiscated for such commodities, when entering local customs, is slightly greater. WTCBUY shall not be liable if the commodities are confiscated, destroyed or detained by the local customs at the place where the commodities are received for the foregoing reasons.

Customs inspections of parcels are basically in the form of spot checks. If the customs think that Your parcel is special (for example, large in size, too heavy in weight, or containing sensitive commodities, etc.), customs will voluntarily contact the recipient for invoice or customs clearance documents. Please cooperate with the entrusted purchaser to fulfill the information disclosure obligation of the customs. WTCBUY makes no promises or guarantees regarding customs clearance.

Please be sure to read in detail:

1.Restrictions on Entry and Exit Articles of the People's Republic of China

2.Mailing restrictions - scope of purchasing and transporting goods on behalf of others

3.Mailing restrictions - scope of purchasing and transit inspection

4.Customs inspection

IV.Agreement Update and the Obligations of Users to Care

1.With the development of WTCBUY's business, this Service Agreement may be updated from time to time to provide you with better services; provided, however, WTCBUY may not reduce your rights thereunder without your express consent. WTCBUY will issue updated versions on the WTCBUY website and mobile terminal and notify you of the updates of related content through website announcements or other appropriate means prior to the effectiveness thereof. Please visit WTCBUY to keep up-to-date with the latest Service Agreement.

2.WTCBUY shall provide prominent notice for any major changes thereof (for this purpose, WTCBUY will explain specific changes to our Privacy Policy by including but not limited to emails, text messages, or special tips on the browsing page).

3.You are obligated to follow and read the latest edition of the Agreement and WTCBUY announcements from time to time. If You do not agree to the updated Agreement, You shall immediately stop receiving the services provided by WTCBUY pursuant to this Agreement; If You continue to use the Services provided by WTCBUY, it shall be deemed that You have agreed to the updated Agreement. If any provision of this Agreement is held to be repealed, invalid or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.

4.The conclusion, execution, interpretation, and dispute resolution of this agreement shall be governed by Chinese law. If there is any dispute between the parties regarding the content of this agreement or its execution, both parties shall make every effort to resolve it through friendly consultation; If negotiation fails, a lawsuit should be filed with the people's court with jurisdiction in the place where the Agreement is signed. ]computed02[

Legal Notices and Privacy Policy

WTCBUY takes the privacy of its users and the protection of personal information very seriously. We may also collect and use information about you when you use our products or services. We would like to adopt this Privacy Policy on how to collect, use, save, share and transfer such information when using our products or services, and the way we provide you to access, update, delete and protect such information, including but not limited to the synchronization of our transmission of your platform account ID, WTCBUY website operation behavior to Taobao, 1688 and other shopping platform partners. The specific terms of the privacy policy are subject to WTCBUY's WTCBUY User Privacy Policy.

WTCBUY User Registration Agreement

[Special Reminder] Please read WTCBUY User Registration Agreement carefully, to make sure that you understand our rules for handling your personal information. Please contact our customer service staff in case you have any questions about the Agreement, and you may stop visiting and using WTCBUY immediately in case you disagree with any provisions hereof. This WTCBUY User Registration Agreement may be updated by WTCBUY from time to time. The updated terms and conditions of the Agreement shall supersede the original terms and conditions once published. Users may view the updated terms and conditions on the WTCBUY Platform. After amendment of the terms of this Agreement, if you do not accept the amended terms, please immediately stop using the services provided by WTCBUY. Users who continue to use the services will be deemed to have accepted the amended Agreement.

WTCBUY User Registration Agreement

Recitals

[Important] You should read the Agreement below carefully before you click “Agree” for the registration. Please read carefully and fully understand the provisions hereof, including but not limited to:

1、Exception or limitation of liability;

2、Governing law and jurisdiction;

3、Important notes and provisions related to the business.

[Special Reminder] WTCBUY User Registration Agreement consists of WTCBUY Service Agreement, WTCBUY Service Terms and WTCBUY User Privacy Policy. Your completion of all registration procedures and consent with this Agreement means that you have fully read, understood and accepted all the provisions hereof. In case of any disputes between you and WTCBUY arising out of WTCBUY platform’s services, such disputes shall be solved pursuant to WTCBUY Service Agreement.

You should stop the registration procedures immediately in case you disagree with the Agreement or any provision hereof.

WTCBUY User Registration Agreement consists of

WTCBUY Service Agreement

I.Acknowledgement and Acceptance by User

II.Services for Businesses under WTCBUY

III.Descriptions of International Logistics Restrictions

IV.Agreement Update and the Obligations of Users to Care

WTCBUY Service Agreement

I.Acknowledgement and Acceptance by User

The ownership and right of operation regarding the electronic services hereunder (refers to the services provided by www.WTCBUY.com and its mobile software and applications) belong to WTCBUY. The user (hereinafter referred to “You”) may become a formal user of WTCBUY only after agreeing with all registration provisions and completing all registration procedures. You clicking “Agree with this Agreement” shall be deemed to confirm that You may have the capabilities of enjoying the services provided under WTCBUY including but not limited to shopping agent service and of assuming legal responsibility independently incurred there from. This Agreement is binding upon You and WTCBUY and may be effective permanently unless otherwise agreed by You and WTCBUY. ]computed01[ with its registered address at ]companyAddress[

II.Services for Businesses under WTCBUY

1.Policies for parcel forwarding and shopping agent services

(1). WTCBUY Product Search and Display Service

In order to facilitate the communication between You and Taobao, 1688 and other platforms sellers to purchase goods, WTCBUY will display Taobao, 1688 and other platforms sellers' sales and shopping links, so that You can complete the search for goods, through the link directly to the corresponding product details page or website, to further know about the product information or communicate with the seller. WTCBUY does not have the actual sales function, not the actual sales subject or sales platform. WTCBUY does not have the function of actual sales of goods, and is not the actual sales subject or sales platform.

(2). Shopping agent and parcel forwarding services

Shopping agent service: All agent shopping services under this Agreement are provided to you independently by the third-party purchaser, who is currently providing free services to you, but the payment for the agent-shopped goods you need is required to be paid by you in advance.

However, if you commission an agent purchaser to provide you with the service of agent shopping from third-party merchants, you will be required to pay a platform service fee to WTCBUY. The specific platform service fee is calculated at 8% of the purchase price of the goods you select for agent shopping (considering exchange rate fluctuations and settlement time, there may be minor differences in the actual calculation).

You agree that WTCBUY may directly add the platform service fee when you confirm payment for the agent shopping goods. Failure to concurrently pay the platform service fee will result in the inability to generate and validate your agent shopping order.

Parcel Forwarding: If the goods in your agent shopping order involve cross-border transportation, WTCBUY will recommend third-party logistics providers to you. You are responsible for selecting the logistics provider independently, and the logistics provider will serve you independently. You will need to pay the shipping costs to the logistics provider and the platform service fee to WTCBUY. The specific platform service fee is calculated at 8% of the shipping cost (considering exchange rate fluctuations and settlement time, there may be minor differences in the actual calculation).

You agree that WTCBUY may directly add the platform service fee when you confirm payment for the shipping costs. Failure to concurrently pay the platform service fee will result in the inability to generate and validate your shipping label. WTCBUY will not be liable for customs penalties, delivery delays, damages, or losses that occur during the international parcel shipment, and you are required to assess and bear all risks on your own.

In the event of issues with the parcel, you may authorize WTCBUY to act as a communication agent to negotiate claims with third-party logistics providers. Disputes and controversies between users and third-party logistics providers are unrelated to WTCBUY, and all compensation-related matters will be based on the standards of the third-party logistics providers. WTCBUY assumes no responsibility and bears no joint liability in these matters.

(3). Disclaimer for purchase and parcel forwarding of products

For the smooth arrival of the products purchased by You, WTCBUY may make appropriate handling for the products already arrived. You’re kindly reminded that You should make prudent purchase as certain merchants on certain procurement platforms may conduct illegal commercial activities, and WTCBUY is unable to review the information of procurement platforms/merchants/products and/or services one by one, and cannot review the quality, safety, legality, authenticity, and accuracy of the procurement platforms/merchants/products and/or services involved in the transaction one by one. WTCBUY makes no warranties thereof and is not liable for any illegal activities of the procurement platform or its merchants. You are deemed to agree and perform the subsequent operations under special conditions (visit the website below), or You may verify any doubts (if any) with the customer service staff upon the submission of order.

(4). Rules of return or exchange within 5 days without reasons

You must understand that WTCBUY provides entrusted procurement services and is not a seller of online goods. WTCBUY is not subject to the "Interim Measures for the 7-Day Return of Online Purchased Goods without Reasons". The products purchased by WTCBUY on Your behalf may be returned or exchanged (as the case may be) within 5 days without reasons. You must understand and confirm that such return and/or exchange service may be enjoyed only once within 30 days free of charge, or otherwise, the subsequent return and/or exchange may be provided with certain charge, and even part of orders may not be returned and/or exchanged.

(5). Parcel forwarding agreement and the inspection rules

It’s Your responsibility to know the prohibited international items and relevant laws and regulations. WTCBUY may sign to acknowledge the receipt of and check Your parcels in accordance with the rules on parcel forwarding and acknowledgement of receipt, and receive the parcels satisfying with the applicable requirements and make subsequent operations related thereto.

(6). Domestic return and international return

Subject to the special natures of international logistics, certain parcels may be indicated as “Not passing domestic security checks” in the customs of the country from which Your parcels are sent, in this regard, WTCBUY may arrange the re-delivery free of charge after the parcel is returned. In the event Your parcel has been shipped overseas and is returned due to reasons including but not limited to not passing international security checks, no recipient, wrong or incomplete address, unsuccessful posting, the fee for re-shipping shall be borne by You.

For the purpose of this Agreement, the domestic return is only applicable to the Chinese Mainland.

(7). Delivery delay insurance and the compensations

It shall be deemed delay of the parcel in the event the delivery time exceeds the time announced by the platform for the insured delivery route since the said parcel is sent to the third-party carrier. Compensations for the delayed delivery may be subject to the negotiations between WTCBUY and the concerned third-party logistics service providers after the recipient applies for compensations, and such compensations may be returned to the payment account for the said international parcel, provided, however, if the delay is caused by force majeure factors such as customs, weather, acts, decisions or orders of government and judicial authorities such as traffic restrictions, strikes, modifications to regulations and policies, terrorist incidents, violent crimes such as robbery and snatch, wars, and other force majeure factors, etc., it is not to be compensated.

(8). Parcel insurance and the compensations

In the event that Your parcel is lost and You have purchased the parcel insurance upon the submission of the order, the insurer may provide applicable compensation based on Your insured value. You shall know that in the event that the parcel contains the prohibited international items, or the parcel is lost due to certain factors (please refer to the insurance policy for details), You shall assume all the responsibilities for the loss of parcel.

(9). Receipt of parcel

The normal acknowledgment of receipt of the parcel indicates the closure of the whole shipping process. You shall check the outer packing box carefully upon Your signing for acknowledgement of receipt, and You may respond to customer service staff immediately for any problems related thereto after the acknowledgment.

(10). After-sales

It’s suggested that You should confirm the receipt of products on the website after receiving the parcel. You may apply for after-sales services within the valid after-sales term thereof if necessary, or otherwise, after-sales services may not be provided after the said valid term. The valid after-sales term is calculated based on the delivery days and confirmation of receipt of products.

Additional Fee Description: If additional fees such as re-delivery or delivery to a different location are incurred, you need to respond and pay the fees within the time limit specified by WTCBUY, which is based on the time when customer service notifies you via "email/SMS". If you fail to complete the above operations within the specified time, we will automatically deduct the corresponding fees from your WTCBUY account balance to ensure that your package can be delivered smoothly.

(11). Worry-free compensation policies

You should understand the related rules for all the businesses and services provided by WTCBUY, fully understand and confirm all Your rights and obligations hereunder before using the services hereunder.

(12). Compensation disclaimer

(I). WTCBUY is dedicated to providing worry-free international online shopping services for You. In the following special circumstances, it shall be deemed that you agree and approve WTCBUY to carry out subsequent operations. If you have any doubt, please contact customer service staff for verification when submitting the order.

a). Sensitive commodity:

For the smooth delivery of Your parcel, the sensitive commodities containing essential oil, care solution, lubricant, battery and glue may be taken out by WTCBUY.

b). Customs policy:

The counterfeit commodities, commodities containing plenty of liquid or powder, or equipped with a battery, or food or drugs may have certain delivery risks due to customs policies. WTCBUY shall not be liable for the customs clearance and any legal liabilities related thereto in case of any consequences arising out of the said risks.

c). Professional inspection unavailable

WTCBUY may not provide professional inspection (in terms of quality, authenticity and completeness) for certain commodities such as electric appliances, counterfeit commodities, tickets, cards and models, in this regard, our inspectors may only inspect whether the appearance is intact and the accessories are complete or not as WTCBUY can’t open the commodities to check the quality thereof. Therefore, WTCBUY do not make any commitment or assume any responsibility for the quality of our products.

d). Fragile commodities

As the commodities such as ceramics or glass commodities and the commodities in irregular forms (windscreen wiper and shock absorber) may be worn or broken during the several transportations, WTCBUY suggests that You should purchase them prudently. WTCBUY may warrant that such commodities are complete before the delivery, provided, however, in case such commodities are judged as fragile commodities by the logistics service providers and damaged during the transportations, any losses and liabilities incurred therefrom shall be solely borne by You.

e). Custom-made commodities

You’re suggested to directly negotiate with the merchants in case what You order are custom-made commodities. You may purchase such commodities based on Your ideas and originality. You shall provide us with the ways of contact with the merchants after successful negotiation. As WTCBUY may not provide professional inspection for such commodities, any losses and liabilities incurred therefrom shall be solely borne by You.

f). Order with deposit

As it’s set forth by the sellers on Taobao that the orders with deposits shall not be cancelled and the buyers thereof shall voluntarily follow up the information issued by the sellers to pay off the balance, only after that the commodities may be delivered. The deposits may not be refunded in case the payment for balance is overdue.

g). Sellers with a poor reputation

We recommend that you choose to buy goods from stores with a reputation of more than three hearts and have paid the Taobao deposit. Stores with lower credibility and without the payment of the deposit may have problems with sellers not shipping, false shipping, after-sales, legal rights and other disputes, and the resulting losses need to be borne by you.

h). CD-like commodities and figures

As CD-like commodities and figures have high collection values, and such commodities may not be inspected by opening the plastic packaging bags thereof, and hence WTCBUY only inspect whether the appearance is intact and undamaged or not while the internal situation may not be inspected, all the risks and liabilities incurred therefrom shall be solely borne by You.

It shall constitute that you have read and accepted the terms mentioned above if there is any such risk in Your order as provided in the preceding paragraph. Please be sure to read it carefully. WTCBUY reserves the right of final interpretation.

(ii). WTCBUY shall not be held liable for any loss, shortage, damage or delay of mails occurred during the delivery process for any cause not attributable to WTCBUY as follows:

a). the same is caused due to the occurrence of any force majeure event (except for insured mail);

b). the commodities mailed violate the restriction or limitation provisions and have been confiscated or otherwise disposed of by the competent authorities in accordance with the applicable rules;

c). the package of mail is intact without dismantling or loss of weight when the same is delivered, while the commodities contained therein are short or damaged;

d). the receipt note is signed by the recipient;

e). the loss or delay of mail is due to any causes attributable to the user or the commodities contained therein;

f). the user fails to make an inquiry and claim during the period commencing from the date on which such mail is delivered to the expiration date of such inquiry;

g). the international mail is detained, confiscated or destroyed by the competent authorities of a country to which such mail is delivered or which such mail passes in accordance with its national laws;

1. h) other reasons not attributable to WTCBUY.

(iii). Instructions for Banned Items

a). The items which are banned from mailing include；

(i). the commodities that are prohibited from being circulated or sent by the applicable national laws and regulations;

(ii). the explosive, flammable, corrosive, radioactive and toxic dangerous commodities;

(iii). the reactionary newspapers, books, windows or obscene commodities;

(iv). various currencies;

(v). such items which may impair public health;

(vi). the perishable items;

(vii). any live animals (excluding bees, silkworms, and leeches for which their packages may ensure the security of delivery and safety of workers);

(viii). such items that are not properly packaged and may endanger personal safety, or may pollute or damage mails or other mail devices;

(ix). all other items not suitable for mailing conditions.

b). Postal practice forbids delivery under the following circumstances:

(i). those, based on their natures or packages, may or are suspected to injure postal service personnel or harm mail or postal equipment;

(ii). the items sealed by metal buttons with sharp edges which may hinder mail handling equipment;

(iii). all kinds of firearms, ammunition, explosives, flammable commodities, corrosive commodities, radioactive elements and containers, potent poisons, narcotic drugs, biochemical products and infectious commodities;

(iv). various kinds of publications, publicity materials, printed materials, etc. which may endanger social security & stability, or are obscene;

(v). all kinds of items which may endanger public health;

(vi). such documents or commodities that are prohibited from entering or circulating by the other party;

(vii). any other items banned by the rules of competent customs authorities in addition to those mentioned above.

c). The items which are banned from mailing in accordance with Taiwan mailing regulations

(i). those, based on their natures or packages, may or are suspected to injure postal service personnel or harm mail or postal equipment;

(ii). the items sealed by metal buttons with sharp edges which may hinder mail handling equipment;

(iii). the flammable, explosive, or other dangerous commodities other than such brittle biological materials packaged and sent from one registered entity to another registered entity and are licensed by the competent authorities;

(iv). the live animals except for bees, silkworms, leeches or parasites sent from one registered entity to another registered entity, or insects used to eliminate pests;

(v). the radioactive items;

(vi). the opium, morphine, and other anesthetic items other than those shipping documents have been issued by the competent authorities or evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been insured or declared for their values, or have been insured and used for medicine or scientific research with the permit issued by the competent authorities;

(vii). the obscene or indecent documents or items other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;

(viii). the documents or items that are prohibited from entering by the competent authorities of country to which such mail is delivered;

(ix). the documents or items that are forbidden to be sold or manufactured by the competent authorities in Taiwan other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;

(x). lottery tickets and flyers thereof other than those evidenced by the competent judicial authorities or police agencies to be used for evidence purpose and have been delivered through registered mail or parcel;

(xi). such contraband products prescribed by other laws and regulations.

d) Under no circumstances shall WTCBUY be liable for indirect losses or unrealized benefits.

2.1688 Shopping Agent Service Rules

The Shopping Agent Service hereunder is provided by WTCBUY to assist you in purchasing your designated products from 1688 sellers. WTCBUY does not guarantee the quality of 1688 products and does not provide accurate inventory service, and only provides limited sampling services and limited after-sales services. Please carefully select the commodities and take full responsibility for your risks. If you need a guaranteed purchase, You can use WTCBUY’s expert sourcing services.

III.Descriptions of International Logistics Restrictions

The commodities purchased in China must be those in conformity with the laws and regulations of the People's Republic of China (“PRC”) and are permitted for export. You shall understand and acknowledge that based on the different customs policies of various countries, some countries or regions are more sensitive to special commodities and the probability of being confiscated for such commodities, when entering local customs, is slightly greater. WTCBUY shall not be liable if the commodities are confiscated, destroyed or detained by the local customs at the place where the commodities are received for the foregoing reasons.

Customs inspections of parcels are basically in the form of spot checks. If the customs think that Your parcel is special (for example, large in size, too heavy in weight, or containing sensitive commodities, etc.), customs will voluntarily contact the recipient for invoice or customs clearance documents. Please cooperate with the entrusted purchaser to fulfill the information disclosure obligation of the customs. WTCBUY makes no promises or guarantees regarding customs clearance.

Please be sure to read in detail:

1.Restrictions on Entry and Exit Articles of the People's Republic of China

2.Mailing restrictions - scope of purchasing and transporting goods on behalf of others

3.Mailing restrictions - scope of purchasing and transit inspection

4.Customs inspection

IV.Agreement Update and the Obligations of Users to Care

1.With the development of WTCBUY's business, this Service Agreement may be updated from time to time to provide you with better services; provided, however, WTCBUY may not reduce your rights thereunder without your express consent. WTCBUY will issue updated versions on the WTCBUY website and mobile terminal and notify you of the updates of related content through website announcements or other appropriate means prior to the effectiveness thereof. Please visit WTCBUY to keep up-to-date with the latest Service Agreement.

2.WTCBUY shall provide prominent notice for any major changes thereof (for this purpose, WTCBUY will explain specific changes to our Privacy Policy by including but not limited to emails, text messages, or special tips on the browsing page).

3.You are obligated to follow and read the latest edition of the Agreement and WTCBUY announcements from time to time. If You do not agree to the updated Agreement, You shall immediately stop receiving the services provided by WTCBUY pursuant to this Agreement; If You continue to use the Services provided by WTCBUY, it shall be deemed that You have agreed to the updated Agreement. If any provision of this Agreement is held to be repealed, invalid or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.

4.The conclusion, execution, interpretation, and dispute resolution of this agreement shall be governed by Chinese law. If there is any dispute between the parties regarding the content of this agreement or its execution, both parties shall make every effort to resolve it through friendly consultation; If negotiation fails, a lawsuit should be filed with the people's court with jurisdiction in the place where the Agreement is signed. ]computed02[

Legal Notices and Privacy Policy

WTCBUY takes the privacy of its users and the protection of personal information very seriously. We may also collect and use information about you when you use our products or services. We would like to adopt this Privacy Policy on how to collect, use, save, share and transfer such information when using our products or services, and the way we provide you to access, update, delete and protect such information, including but not limited to the synchronization of our transmission of your platform account ID, WTCBUY website operation behavior to Taobao, 1688 and other shopping platform partners. The specific terms of the privacy policy are subject to WTCBUY's WTCBUY User Privacy Policy.

Restrictions on import and export goods

The goods which purchased in China must be in conformity with the laws and regulations of the People's Republic of China, the state permits the import goods. Relevant laws and regulations are as follows:

The current published revised version of < the People's Republic of China prohibited import and export goods form > and < the People's Republic of China restrictions on import and export goods Table > shall become effective as from 1(st) March 1993. The one released on 1(st) November 1987, which was <the People's Republic of China General Administration of customs about issued a ban on, limiting import and export goods table announcement >, is abolished at the same time.

People's Republic of China prohibitions of import and export item list

Prohibitions of import goods

1. Various weapons, simulation weapons, ammunition and explosives;
2. Forged currency and forged securities;
3. On China's politics, economy, culture, moral harmful print, film, Photographs, music, video, audio, video tapes and laser discs, computer storage medium and other items;
4. A variety of potent poisons;
5. Opium, morphine, heroin, marijuana and other addictive drugs and psychotropic drugs;
6. Animals, plants and their products with dangerous bacteria, pests and other harmful organisms;
7. Obstacle to human and animal health, as well as from infected areas could spread disease to other food, medicines or other items.

Prohibitions of export goods

1. All the items included in the scope of the prohibition of entry;
2. The content involves the countries' secret manuscripts, printed matter, films, photographs, music, video, audio, video tapes and laser discs, computer storage medium and other items;
3. Precious cultural relics and other prohibited style;
4. Endangered and rare animals, plants (including specimens) and their seeds, reproductive materials.

The list of People's Republic of China limits import and export item

Restrictions on imported articles

1. Radio transceiver and communication security machine;
2. Smoke, wine;
3. Endangered and rare animals, plants (including specimens) and their seeds, reproductive materials;
4. National currency;
5. Other customs limit import item.

Restrictions on export articles

1. Gold, silver, valuable metals and ornaments thereof
2. National currency;
3. Foreign currency and negotiable securities;
4. Radio transceiver and communication security machine;
5. Precious Chinese herbal medicines;
6. General cultural relics;
7. Other articles restricted from exportation by Customs.

What are the limits of imitation brand, prohibited goods, liquid, paste, food, DVD CDs, and drug delivery?

The shipping suggestions are based on our experience in standard transportation and we are not responsible for any parcels that are confiscated by the customs. Due to the customs restrictions, cigarettes, alcohol, drugs, and restricted products will not be accepted for shipping. Following the air transportation rules, non-dangerous goods identification is needed for food, liquid, powder, and gel products. We suggest that you do not ship these types of products in quantity. If there is a small number of sensitive products, you can ship them with normal products like clothes and shoes. For example, if there are bottled cosmetic products in your parcel, we can try to ship the parcel for you when the volume of a single bottled cosmetic product is equal to or below 100ml and the total volume for the parcel is no more than 200ml.

Please click the link below to view the detailed shipping restrictions. If you have any questions, please contact our online customer service team. Thank you!

Prohibited Items Statement

This list is a list of goods and services that are prohibited from WTCBUY, compiled in accordance with the requirements of relevant laws and regulations. WTCBUY has the right to add, delete, and modify the list information in accordance with legal provisions, regulatory requirements, and the platform’s own regulations, but does not guarantee the completeness, timeliness and accuracy of the list. In the end, the current effective laws and regulations with the latest announcement of the Alibaba platform shall prevail.

(1)Alcohol, drugs, precursor chemicals and drug tools

1. Various potent poisons;

2. Opium, morphine, heroin, marijuana and other addictive narcotics and psychotropic drugs;

3. alcohol, tobacco, smoking mixtures, e-cigarettes (and liquids)

(2) Explosives, dangerous goods, chemicals

1. Explosives: all kinds of gunpowder, explosives and their products, detonators, fuse and other ignition and detonation equipment listed in the "Civilian Explosives List";

2. Pesticides: pesticides specified in the "Management List of Import and Export Pesticides of the People's Republic of China" of the Ministry of Agriculture;

3. Asbestos

4. 1,2-Dibromoethane, dibromochloropropane, aldrin, heptachlor, toxaphene, polychlorinated biphenyls, polybrominated biphenyls, diazol and its salts and esters; dinitrophenol, dieldrin , Endrin, Sodium Fluoroacetate, 2,4,5-Chlorine and its salts and esters, Tris(2,3-dibromopropyl)phosphate, Benzidine (4,4'-diaminobiphenyl) , Fluoroacetamide (dipyriamine), dimethamidine, dioxins, furan, carbon tetrachloride (for cleaning agents), 1, 1, 1-trichloroethane (methyl chloroform) (for Cleaning agent), trichlorotrifluoroethane (CFC-113) (used for cleaning agent);

5. Silica sand, quartz sand and other natural sand;

6. Animals, plants and their products with dangerous bacteria, pests and other harmful organisms;

7. Foods, medicines or other items that hinder the health of humans and animals, come from epidemic areas, and can spread diseases.

8. Spice (K2), synthetic drug;

(3) Guns, ammunition and accessories

Various weapons, simulated weapons, ammunition and explosives;

Valuable Chinese medicinal materials The Chinese medicinal materials and patent medicines that have been expressly prohibited from exiting the country are: musk, toad venom, tiger bone, rhino horn, bezoar, etc. (not including the patent medicines with trace musk and toad venom, such as musk yang yang ointment, Liushen pills, etc., but include Medicines containing rhino horn and tiger bone ingredients);

(4) Medical equipment

1. Syringes (whether equipped with needles or not), tubular metal needles, suture needles, other needles (catheters, cannulas) and similar products;

2. ECG recorder, B-type ultrasonic diagnostic equipment, color ultrasonic diagnostic equipment, unlisted ultrasonic scanning equipment, MRI equipment, scintillation photography equipment, patient monitors, unlisted electrical diagnostic equipment, ultraviolet and infrared devices;

3. Dental drill (can be assembled on the same base with other dental equipment), dental chair equipped with dental equipment, dental instruments and appliances not listed;

4. Medical and dental devices such as condoms, prescription and coloured contact lenses, testing kits for HIV, diabetes, pregnancy, Implants for the body parts, instruments and machines for hospitals, doctors, and dentists are violated from schemes.

5. Other instruments and appliances for ophthalmology, stethoscopes, blood pressure measuring instruments and appliances, endoscopes, kidney dialysis equipment (artificial kidney), diathermy equipment, blood transfusion equipment, anesthesia equipment, other medical (surgical or veterinary) instruments and Appliances, X-ray tomography equipment, other dental X-ray application equipment, other medical (surgical or veterinary) X-ray application equipment, low-dose X-ray safety inspection equipment, unlisted X-ray application equipment, medical treatment;

(5) Illegal use products

1. Radio transceiver, communication security machine;

2. Cyberlockers, torrents, file sharing bases, UseNet providers;

3. Malware / spyware providers;

4. Modification chips, black boxes (devices used to alter or disable artificial restrictions of computers or entertainment devices)

5. Sale of video / audio / visual / software and other materials subjected to copyright without proper agreements with the copyright holders or resellers license

(6) Currency and collectibles

1. National currency;

2. Foreign currency and its securities;

3. Counterfeit currency and counterfeit securities;

4. Precious cultural relics and other cultural relics prohibited from leaving the country, general cultural relics;

5. Gold and silver and other precious metals and their products;

6. Plate, sheet, unforged or powdered platinum;

(7) Animals, plants and hunting tools

1. Endangered and precious animals, plants (including specimens) and their seeds and propagation materials (all listed in the "Commodity Catalogue of Imported and Exported Wild Fauna and Plant Species" issued by the National Endangered Species Import and Export Administration Office and the General Administration of Customs in 2002 "Wild animals and plants or their products, as well as precious animals, rare plants or their products recognized by the state, are subject to import and export management of endangered species);

2. Tiger bone, rhino horn, bezoar, musk, ephedra (including medicinal, spice and other uses), hair vegetable (including cold, frozen, dried or fresh hair vegetable);

3. Endemic and rare species, such as white shellfish, penguin shell and white butterfly shell;

4. Wood: logs treated with paints, colorants, etc., other logs treated by other methods (including coniferous forest trees, red eucalyptus, teak, tropical logs, oak, beech, nanmu, camphor, mahogany, paulownia , Other unlisted non-coniferous logs) (except those treated with paint, colorant, creosote, or other preservatives);

5. Charcoal: cross-section diameter>4cm, length>10crn rod-shaped charcoal, non-circular cross-section rod-shaped charcoal, peat (grass);

6. Forest litter that has not been chemically treated (including rotted leaves, roots, bark, leaves, and roots), chemically treated forest litter (organic ore bodies formed by the dead and rotting accumulation of ground plants in swamp wetlands ；

7. Other animals, plants and products: According to the "Regulations of the People's Republic of China on Import and Export Animal and Plant Quarantine", the Ministry of Agriculture, the State Administration of Quality Supervision, Inspection and Quarantine No. 1712, the People's Republic of China Endangered Species Import and Export Administration Office of the General Administration of Customs Joint Announcement No. 2013 No. 6 (Regarding the "Catalogue of Import and Export Wild Animal and Plant Species"): Live animals (livestock, poultry, wild animals, bees, fish, silkworms, etc.), animal products (raw skins, hair, meat, etc.) Organs, grease, blood, eggs, semen, bones, hooves, horns, etc.), plants (cultivated plants, wild plants and their seeds, seedlings, propagation materials, etc.). Plant products (grain, beans, cotton, oil, hemp, tobacco, seeds, dried fruits, fresh fruits, vegetables, raw medicinal materials, logs, feed, etc.) are subject to inspection and quarantine;

(8) Endangering national security and insulting information

1. Printed matter, film, photos, records, movies, audio tapes, video tapes, laser discs, computer storage media and other items that are harmful to Chinese politics, economy, culture, and morals;

2. Manuscripts, printed matter, film, photos, records, films, audio tapes, video tapes, laser discs, computer storage media and other items that involve state secrets;

(9) Gambling/Game Tools

Television electronic game machines, coin-operated electronic game machines, other coin-operated game supplies, and other electronic game machines;

(10) Other articles prohibited from export by the customs.

(11) Counterfeit goods and pirated goods. Counterfeit goods include those that counterfeit registered trademarks or others' factory names and address.

(12)Nutrition, Vitamins, Supplements, Herbs, Natural health products based on subscriptions.

Note: As the service provider for Alibaba platform, WTCBUY respects and protects intellectual property rights regulated by Alibaba platform. You are responsible for ensuring that the products you purchase do not infringe the legal rights of any third party. Before you purchase any products on the Alibaba platform, if you have any questions about intellectual property infringement, please seek professional or expert opinions or suggestions. The relevant information on this page does not constitute and cannot replace any professional or expert opinions. At the same time, the content on this page is only a list of some brands, and does not guarantee the completeness, accuracy or timeliness of the information, and you should not rely on any information provided on this page for any legal or commercial decisions. You are responsible for complying with relevant laws and regulations and obligations to the Alibaba platform and respecting the legal rights of third parties.