Privacy Statement

Policy Scope

This privacy statement applies to WTCBUY services unless a specific service has its own independent privacy policy. It does not apply to services independently provided by third-party sellers, payment providers, logistics providers, marketplace platforms, analytics providers, or other third parties.

Please read and understand this statement before using WTCBUY services. By using the service, you acknowledge that some personal information is necessary for account registration, order processing, payment handling, warehouse services, customer support, and parcel delivery.

1. What Personal Information We Collect

You may browse some pages without providing personal or transactional information, but registration is required to access full services. When you provide information to WTCBUY, you consent to its transmission, storage, and processing for service operation.

Information we may collect includes:

1. Registration information, such as name, contact details, email address, account credentials, and account settings.
2. Purchase information, including submitted product links, item options, seller details, order status, warehouse records, parcel records, and after-sales requests.
3. Service account information, including account balance, coupons, messages, support records, and account activity.
4. Payment information, such as payment time, amount, channel, transaction status, and related fee records. Sensitive payment details may be handled by payment providers according to their own rules.
5. Search and browsing records, such as keywords, clicks, page views, product views, and interaction records.
6. Cookie, device, and technical information, such as IP address, browser type, operating system, device identifiers where permitted, language settings, access time, and diagnostics.

2. Analytics and Advertising Technologies

WTCBUY may use analytics, attribution, session measurement, cookies, pixels, SDKs, or similar technologies to understand service performance, improve page experience, prevent abuse, optimize advertising, and measure user behavior. These tools may collect device information, advertising identifiers, IP address, page interaction records, and in-app events where permitted by law and consent settings.

Where required by applicable privacy law, non-essential analytics or advertising data collection will be enabled only after user consent. You may manage cookie or tracking preferences through account settings, browser settings, or consent tools where available.

3. How We Use Your Information

WTCBUY uses personal information to provide and improve services, including:

1. Creating and managing user accounts.
2. Processing shopping-agent orders, forwarding requests, warehouse handling, parcel submission, returns, refunds, and after-sales support.
3. Providing customer service, order tracking, logistics updates, account notices, risk reminders, and service messages.
4. Processing payments, fee calculations, balance records, coupons, refunds, and transaction verification.
5. Improving search, product display, route recommendations, website performance, fraud prevention, and service quality.
6. Sending promotional communications such as coupons, discounts, campaigns, partner offers, or service updates where permitted. You may opt out of non-essential promotional messages.
7. Resolving disputes, enforcing platform rules, protecting account security, preventing fraud, and complying with legal or regulatory requirements.

4. Sharing and Exceptions

WTCBUY does not sell user personal information. We may share necessary information with third parties only for service operation, legal compliance, safety protection, or user-authorized purposes.

Examples include sharing necessary order details with sellers, shipping details with logistics providers, payment details with payment processors, support information with service providers, or de-identified behavioral data with partners for service optimization.

Explicit consent may not be required in limited situations such as legal obligations, public security, public health emergencies, contract performance, core service functionality, dispute resolution, de-identified data processing, or other circumstances allowed by law.

5. Children's Information

WTCBUY services are intended for users who have the legal capacity to use shopping-agent and forwarding services. If a minor's information is involved, a parent or legal guardian should provide consent and supervision as required by applicable law.

6. Data Retention and Deletion

Account and service records may be retained as long as necessary to provide services, maintain transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce platform rules.

If you request account deletion or data deletion, WTCBUY will process the request according to applicable law, account status, outstanding orders, unpaid fees, unresolved disputes, and legally required retention periods. Where privacy laws such as GDPR apply, eligible deletion requests will be handled within the required time limit unless legal retention is necessary.

7. Security Measures

WTCBUY uses reasonable technical and organizational measures to protect personal information, including encryption in transit where appropriate, access controls, permission management, audit practices, secure storage, and internal data protection procedures.

No internet transmission or storage system is absolutely secure. Please keep your password, verification codes, payment credentials, and account device secure, and contact customer service immediately if you suspect unauthorized account activity.

8. Your Choices

1. You may review or update certain account information through your account settings.
2. You may opt out of non-essential promotional communication where the platform provides an unsubscribe or settings option.
3. You may manage browser cookies or tracking preferences through browser settings or consent tools where available.
4. You may contact customer service to request access, correction, deletion, or restriction of certain personal information, subject to identity verification and applicable law.

9. Policy Updates

WTCBUY may update this privacy statement according to service changes, legal requirements, technical updates, or operational needs. We recommend reviewing this page periodically. Continued use of WTCBUY services after an update means you accept the latest published version.